Nichole Lewis
Riceville
Summary
Four loyal years with MedSrv has created a passion for caring for others as well as the desire to deliver quality work every day. The ability to continually give attention to details and to work each account thoroughly has improved during my career in Customer Support. I look forward to learning a new position that will utilize my skills on a daily basis, and to be considered an asset to the company.
Overview
4
4
years of professional experience
Work History
EO Customer Service
MedSrv
Chattanooga
05.2021 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated consistent understanding and empathetic attitude regarding billing and/or insurance issues, as well as offered knowledgeable explanations as needed.
Education
Some College (No Degree) - Business and Office Technology
Cross Valley Tech
Calhoun, GASkills
- Billing procedures
- Payment processing
- Customer support
- Conflict resolution
- Data entry
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Organization and time management
- Friendly, positive attitude
- Active listening
- Computer skills
- Multitasking Abilities
- Good Telephone Etiquette
Timeline
EO Customer Service
MedSrv
05.2021 - Current
Some College (No Degree) - Business and Office Technology
Cross Valley Tech