Nicole Neeraas
Nashville
Summary
Dynamic Trust and Safety Associate with a proven track record at Eventbrite, excelling in safety analysis and fraud detection. Expertly managed complex cases, enhancing customer satisfaction through effective risk assessment and resolution strategies. Adept at leveraging data analysis to identify trends, driving impactful improvements in safety protocols.
Overview
5
5
years of professional experience
Work History
Trust and Safety Associate
Eventbrite
08.2021 - 12.2023
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
Risk Support Specialist
Postmates
08.2018 - 05.2020
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
Education
Bachelor of Science - Video And Film Production
Middle Tennessee State University
Murfreesboro, TN05-2018
Skills
- Safety analysis
- Risk assessment
- Fraud detection
- Data analysis
Timeline
Trust and Safety Associate
Eventbrite
08.2021 - 12.2023
Risk Support Specialist
Postmates
08.2018 - 05.2020
Bachelor of Science - Video And Film Production
Middle Tennessee State University
Similar Profiles
Jatin JenaJatin Jena
Product Security Engineer 2 at EventbriteProduct Security Engineer 2 at Eventbrite
Sri Nikhil Reddy SandadiSri Nikhil Reddy Sandadi
Lead Full-Stack Developer at EventbriteLead Full-Stack Developer at Eventbrite
Paul KeoganPaul Keogan
Senior Business Analyst at EventbriteSenior Business Analyst at Eventbrite