Nicole Phillips
Jacksboro
Summary
Strategic-thinking individual experienced in turning lines of business into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Product Support Specialist
Wheels Up
01.2022 - 10.2023
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Director of VIP Services
Jet Aviation
06.2015 - 01.2022
- Worked closely with organizational leadership to guide operational strategy.
- Build strong relationships with high segment clients for a tailored experience that satisfies all needs.
- Monitored and coordinated with all key stake holders the use of the organization flight management system.
- Monitored and coordinated workflows to optimize resources.
Sales Producer
Jewelry Television
01.2003 - 11.2012
- Established core brands with prospects to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by creating new content and concepts for large quantity items. Example: TBV (Today's Best Value) items increased sales by 5.52% to the top line in the first year of conception,
Education
FAA Aircraft Dispatcher Certification - Aviation
Institute of Flight Operations And Dispatch
2300 Valley View Ln, Irving, TX 7506205.2015
Associate of Arts - Business
Roane State Community College
Harriman, TN05.2003
Skills
- Cross-Functional Collaboration
- Time Management
- Problem Solving
- Software Proficiency
- Project Management
- Schedule Coordination
- Decision Making
- Attention to Detail
- Process Improvement
Timeline
Product Support Specialist
Wheels Up
01.2022 - 10.2023
Director of VIP Services
Jet Aviation
06.2015 - 01.2022
Sales Producer
Jewelry Television
01.2003 - 11.2012
FAA Aircraft Dispatcher Certification - Aviation
Institute of Flight Operations And Dispatch
Associate of Arts - Business
Roane State Community College
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