Nicole Phillips
Jacksboro
Summary
Strategic-thinking individual experienced in turning lines of business into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Product Support Specialist
Wheels Up
601 West 26th Street, New York
01.2022 - 10.2023
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Director of VIP Services
Jet Aviation
112 Lindbergh Dr, Teterboro, NJ 07608
06.2015 - 01.2022
- Worked closely with organizational leadership to guide operational strategy.
- Build strong relationships with high segment clients for a tailored experience that satisfies all needs.
- Monitored and coordinated with all key stake holders the use of the organization flight management system.
- Monitored and coordinated workflows to optimize resources.
Sales Producer
Jewelry Television
9600 Parkside Dr, Knoxville, TN 37922
01.2003 - 11.2012
- Established core brands with prospects to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by creating new content and concepts for large quantity items. Example: TBV (Today's Best Value) items increased sales by 5.52% to the top line in the first year of conception,
Education
FAA Aircraft Dispatcher Certification - Aviation
Institute of Flight Operations And Dispatch
2300 Valley View Ln, Irving, TX 7506205.2015
Associate of Arts - Business
Roane State Community College
Harriman, TN05.2003
Skills
- Cross-Functional Collaboration
- Time Management
- Problem Solving
- Software Proficiency
- Project Management
- Schedule Coordination
- Decision Making
- Attention to Detail
- Process Improvement
Timeline
Product Support Specialist
Wheels Up
01.2022 - 10.2023
Director of VIP Services
Jet Aviation
06.2015 - 01.2022
Sales Producer
Jewelry Television
01.2003 - 11.2012
FAA Aircraft Dispatcher Certification - Aviation
Institute of Flight Operations And Dispatch
Associate of Arts - Business
Roane State Community College