Summary
Overview
Work History
Education
Skills
Timeline
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Niecie Batemon

Memphis

Summary

Dynamic administrative professional with extensive experience at Memphis Light, Gas, and Water. Proven track record in optimizing office operations and enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and dedicated to achieving deadlines while fostering collaborative team environments. Recognized for strong organizational abilities and critical thinking.

Overview

23
23
years of professional experience

Work History

Administrative Assistant (Worked Out of Class)

Memphis Light, Gas, and Water
07.2021 - Current
  • Coordinated office operations, ensuring efficient workflow and effective communication among departments.
  • Managed scheduling for executives, optimizing time allocation and meeting effectiveness.
  • Monitored office supplies inventory, streamlining procurement processes to minimize costs.
  • Developed and maintained filing systems, enhancing document retrieval and organization.

Clerical Support 3

Memphis Light, Gas, and Water
03.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Construction Coordinator - Worked Out of Class

Memphis Light, Gas, and Water
07.2021 - 09.2025
  • Collaborated with contractors to resolve issues and maintain project timelines.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Scheduled maintenance and service construction jobs for gas & water crews.
  • Distribute maintenance and service tickets daily for crews to work.
  • Call TN One for safety precautions prior to crews doing any digging.
  • Enter water meter set information for billing customer purposes.
  • Time reporting and analysis.

Clerical Support 3

Memphis Light, Gas, and Water
04.2018 - 03.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Clerk Route Files (Part - Time)

Memphis Light, Gas, and Water
04.2017 - 02.2018
  • Processed customer inquiries and resolved billing discrepancies efficiently.
  • Assisted in coordinating service requests, ensuring timely responses to customer needs.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Customer Service Advisor (Contract Worker)

Memphis Light, Gas, and Water
01.2016 - 12.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented process improvements to streamline complaint resolution workflows.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Secretary

Shelby County Public Schools
09.2002 - 12.2003
  • Maintained confidentiality of sensitive information while handling correspondence and documentation.
  • Facilitated communication between departments, ensuring timely information flow and collaboration.
  • Prepared meeting agendas and minutes, contributing to organized discussions and follow-up actions.

Education

Bachelor of Arts - Business Administration

University of Phoenix
Tempe, AZ
07-2017

High School Diploma -

Melrose High School
Memphis, TN
05-1986

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Customer relations
  • Critical thinking
  • Documentation and recordkeeping
  • Scheduling
  • Strong problem solver
  • Professional communication
  • Database entry
  • Excel spreadsheets
  • Dedicated team player
  • Verbal communication
  • Records management
  • Deadline oriented
  • Mail distribution
  • Payroll and budgeting
  • Letter preparation
  • Employee timesheet processing
  • Writing reports
  • Coordination
  • Purchase orders organization
  • Business administration
  • Multi-line telephone systems
  • Internet research
  • Internal communications
  • Documentation and control
  • Meeting planning
  • Confidential document control
  • Tech-Savvy
  • Document control

Timeline

Administrative Assistant (Worked Out of Class)

Memphis Light, Gas, and Water
07.2021 - Current

Construction Coordinator - Worked Out of Class

Memphis Light, Gas, and Water
07.2021 - 09.2025

Clerical Support 3

Memphis Light, Gas, and Water
03.2021 - Current

Clerical Support 3

Memphis Light, Gas, and Water
04.2018 - 03.2021

Clerk Route Files (Part - Time)

Memphis Light, Gas, and Water
04.2017 - 02.2018

Customer Service Advisor (Contract Worker)

Memphis Light, Gas, and Water
01.2016 - 12.2016

Secretary

Shelby County Public Schools
09.2002 - 12.2003

Bachelor of Arts - Business Administration

University of Phoenix

High School Diploma -

Melrose High School
Niecie Batemon