Niecie Batemon
Memphis
Summary
Dynamic administrative professional with extensive experience at Memphis Light, Gas, and Water. Proven track record in optimizing office operations and enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and dedicated to achieving deadlines while fostering collaborative team environments. Recognized for strong organizational abilities and critical thinking.
Overview
23
23
years of professional experience
Work History
Administrative Assistant (Worked Out of Class)
Memphis Light, Gas, and Water
07.2021 - Current
- Coordinated office operations, ensuring efficient workflow and effective communication among departments.
- Managed scheduling for executives, optimizing time allocation and meeting effectiveness.
- Monitored office supplies inventory, streamlining procurement processes to minimize costs.
- Developed and maintained filing systems, enhancing document retrieval and organization.
Clerical Support 3
Memphis Light, Gas, and Water
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Construction Coordinator - Worked Out of Class
Memphis Light, Gas, and Water
07.2021 - 09.2025
- Collaborated with contractors to resolve issues and maintain project timelines.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Scheduled maintenance and service construction jobs for gas & water crews.
- Distribute maintenance and service tickets daily for crews to work.
- Call TN One for safety precautions prior to crews doing any digging.
- Enter water meter set information for billing customer purposes.
- Time reporting and analysis.
Clerical Support 3
Memphis Light, Gas, and Water
04.2018 - 03.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Clerk Route Files (Part - Time)
Memphis Light, Gas, and Water
04.2017 - 02.2018
- Processed customer inquiries and resolved billing discrepancies efficiently.
- Assisted in coordinating service requests, ensuring timely responses to customer needs.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Customer Service Advisor (Contract Worker)
Memphis Light, Gas, and Water
01.2016 - 12.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to streamline complaint resolution workflows.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Secretary
Shelby County Public Schools
09.2002 - 12.2003
- Maintained confidentiality of sensitive information while handling correspondence and documentation.
- Facilitated communication between departments, ensuring timely information flow and collaboration.
- Prepared meeting agendas and minutes, contributing to organized discussions and follow-up actions.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ07-2017
High School Diploma -
Melrose High School
Memphis, TN05-1986
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Customer relations
- Critical thinking
- Documentation and recordkeeping
- Scheduling
- Strong problem solver
- Professional communication
- Database entry
- Excel spreadsheets
- Dedicated team player
- Verbal communication
- Records management
- Deadline oriented
- Mail distribution
- Payroll and budgeting
- Letter preparation
- Employee timesheet processing
- Writing reports
- Coordination
- Purchase orders organization
- Business administration
- Multi-line telephone systems
- Internet research
- Internal communications
- Documentation and control
- Meeting planning
- Confidential document control
- Tech-Savvy
- Document control
Timeline
Administrative Assistant (Worked Out of Class)
Memphis Light, Gas, and Water
07.2021 - Current
Construction Coordinator - Worked Out of Class
Memphis Light, Gas, and Water
07.2021 - 09.2025
Clerical Support 3
Memphis Light, Gas, and Water
03.2021 - Current
Clerical Support 3
Memphis Light, Gas, and Water
04.2018 - 03.2021
Clerk Route Files (Part - Time)
Memphis Light, Gas, and Water
04.2017 - 02.2018
Customer Service Advisor (Contract Worker)
Memphis Light, Gas, and Water
01.2016 - 12.2016
Secretary
Shelby County Public Schools
09.2002 - 12.2003
Bachelor of Arts - Business Administration
University of Phoenix
High School Diploma -
Melrose High School