Niessa Echols
Knoxville
Summary
Knowledgeable guest service representative with solid track record in managing fast-paced environments. Successfully led teams through busy shifts, ensuring smooth operations and high customer satisfaction. Demonstrated proficiency in problem-solving and effective communication, fostering collaborative team atmosphere.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Shift Manager
Little Ceasars Pizza
Knoxville, TN
02.2024 - Current
- Supervised daily operations to ensure efficient service and adherence to safety standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented quality control measures to maintain product consistency and enhance customer satisfaction.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
Caregiver
Rainforest Landing Assisted Living
Knoxville, TN
12.2021 - 12.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Developed positive relationships with residents to enhance emotional well-being.
- Coordinated recreational activities to promote social engagement among residents.
- Maintained accurate documentation of care provided and resident progress notes.
Education
High School Diploma -
West High School
Knoxville, TNSkills
- Customer complaint resolution
- Problem Solving
- Cash handling
- Task delegation
- Inventory control
- Staff training
- Reliable and responsible
- Teamwork
- Multitasking Abilities
Certification
- Drivers license
- CNA certification
- CPR certified
Timeline
Restaurant Shift Manager
Little Ceasars Pizza
02.2024 - Current
Caregiver
Rainforest Landing Assisted Living
12.2021 - 12.2023
High School Diploma -
West High School