Niki Gilliam

Streamlined operations by developing strategies and implementing systems that reduced communication breakdowns and improved efficiency.

Provided key support to Broker, assisting with diverse brokerage-related responsibilities, effectively and timely. Communicated with clients to ensure seamless transactions and overall satisfaction, collaborated with investors on specific projects, and worked directly with developers as their "boots on the ground" for project execution.

Led team meetings to share successes, address challenges, and foster team growth in a supportive environment.

• Created and executed marketing campaigns across digital platforms and in-person events to increase traffic and promote agents.
• Provided weekly reports analyzing campaign successes and identifying areas for improvement along with creative solutions

• Developed strategic partnerships with established community brands to expand our market reach, increase brand awareness, and create consistent additional streams of revenue; Simultaneously reducing spending on marketing.
• Retail Product development - Changing of seasons, local collaborations and interactive customer competitions drove a majority of new flavors and products.
• Developed and produced desserts tailored to the specific needs and demographics of each restaurant.
• Sourced and designed shipping containers and customizable branding for products, enabling branded corporate gifting locally and nationwide.
• Implemented compliance, safety, and recording protocols to streamline operations and ensure product quality and safety for staff and consumers.
• Negotiated contracts for COG and services in order to maximize profitability.
• Created efficient workflows for prep, production, and packaging stations to maximize output adaptable to peak seasons and growth.