Niki Wolfe
Oak Ridge
Summary
Organized worker with a commitment to first-rate customer service. Consistently maintains excellent service levels in busy times, and is comfortable working in a fast-paced environment and handling a demanding workload. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess and Server
201 Cafe and Wine Bar
Oak Ridge
03.2025 - Current
- Greeted and seated guests promptly at the entrance.
- Managed reservation system to optimize table turnover.
- Coordinated with servers to ensure smooth dining experience.
- Maintained cleanliness and organization of waiting area.
- Provided friendly and attentive customer service at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in bussing tables when needed during busy periods.
Server
Applebee’s
Oak Ridge
02.2024 - 06.2025
- Acquired ABC License for alcohol service in Tennessee.
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints to improve satisfaction levels.
- Upsold menu items, effectively increasing sales volume.
- Operated POS terminals to process orders and manage transactions.
Host
Applebee’s
Oak Ridge
03.2023 - 06.2025
- Greeted and seated guests promptly upon arrival.
- Communicated wait times clearly to guests and staff.
- Assisted servers by coordinating food delivery to tables.
- Handled guest inquiries and resolved concerns professionally.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Dishwasher
Applebee’s
Oak Ridge
06.2022 - 02.2023
- Maintained cleanliness of dishes, utensils, and kitchen equipment.
- Operated dishwashing equipment efficiently to ensure smooth workflow.
- Handled waste disposal following health and safety regulations.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Supported training of new dishwashers on proper cleaning techniques.
- Ensured that workstations were kept neat and tidy throughout the shift.
Pizza Maker
Pizza Inn
Oak Ridge
06.2021 - 08.2021
- Maintained cleanliness of workstations and kitchen areas throughout shifts.
- Monitored inventory levels to assist in restocking supplies as needed.
- Implemented best practices for food safety and hygiene in daily operations.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Prepared fresh ingredients for daily prepared foods production.
Food Gardener
Southern Adventist University
Ooltewah
06.2018 - 07.2018
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
- Performed transplanting and cultivating tasks.
- Harvested fruits and vegetables from the garden when ripe.
- Transplanted seedlings into larger pots or containers when needed.
Education
Associate of Science - General
Roane State Community College
Oak Ridge, TN12.2025
High School -
Oak Ridge High School
Oak Ridge, TN05.2022
High School -
Walker Valley High School
Cleveland, TN05.2020
Skills
- Problem-Solving
- Team collaboration
- POS systems operation
- Time management
- Organization
- Adaptability
- Customer service
Certification
TN ABC License
References
References available upon request.
Timeline
Hostess and Server
201 Cafe and Wine Bar
03.2025 - Current
Server
Applebee’s
02.2024 - 06.2025
Host
Applebee’s
03.2023 - 06.2025
Dishwasher
Applebee’s
06.2022 - 02.2023
Pizza Maker
Pizza Inn
06.2021 - 08.2021
Food Gardener
Southern Adventist University
06.2018 - 07.2018
Associate of Science - General
Roane State Community College
High School -
Oak Ridge High School
High School -
Walker Valley High School