Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Swanson

Shelbyville

Summary

Dynamic customer service professional with extensive experience at TD Bank, excelling in issue resolution and call routing. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in data entry and conflict resolution, consistently achieving high performance in fast-paced environments. Committed to fostering teamwork and operational excellence.

Overview

21
21
years of professional experience

Work History

Call Center Representative

Valvoline
Remote
10.2024 - Current
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.

DC Associate

Newell Brands Rubbermaid
Shelbyville
01.2021 - 10.2024
  • Efficiently receive and process incoming trucks, ensuring accurate inventory management.
  • Collaborate with team members to organize and store products, optimizing warehouse space.
  • Accurately pick and pack customer orders, maintaining high order fulfillment rates.

BLAST LOADER

Tyson Foods
Shelbyville
03.2018 - 01.2021
  • Load 40-80 lbs racks in -28⁰ freezer, ensuring defect-free packaging for optimal product quality.
  • Assist colleagues with heavy lifting, promoting safe and timely completion of daily quotas.
  • Ensure accurate labeling and correct product placement, maintaining organizational standards.
  • Foster teamwork in challenging environments, enhancing overall team efficiency

Machine Operator

NHK Seating
Murfreesboro
01.2012 - 03.2018
  • Operated and monitored welding machines, ensuring weld quality met specifications.
  • Conducted regular machine maintenance to prevent downtime and ensure optimal performance.
  • Inspected welds for defects, maintaining high production standards and reducing errors.
  • Collaborated with team members to troubleshoot and resolve machine issues promptly.

Call Center Representative

TD Bank
Harrisburg
07.2008 - 01.2012
  • Took incoming customer calls
  • Helped customers that had problems with their bank account
  • Helped branches with problems they may have had as well

Front Desk Receptionist

Trussville Playstation
Trussville
02.2004 - 05.2008
  • Managed front desk operations and handled cashier duties, ensuring efficient customer service.
  • Assisted in skate shop, providing product recommendations and maintaining inventory.
  • Operated concession stand and register, enhancing sales and customer satisfaction.
  • Adapted to various roles as needed, demonstrating flexibility and teamwork.

Education

GED -

Springville High School
Springville AL.
05-2008

Skills

  • Customer service
  • Issue resolution
  • Call routing
  • Data entry
  • Product knowledge
  • Conflict resolution

Timeline

Call Center Representative

Valvoline
10.2024 - Current

DC Associate

Newell Brands Rubbermaid
01.2021 - 10.2024

BLAST LOADER

Tyson Foods
03.2018 - 01.2021

Machine Operator

NHK Seating
01.2012 - 03.2018

Call Center Representative

TD Bank
07.2008 - 01.2012

Front Desk Receptionist

Trussville Playstation
02.2004 - 05.2008

GED -

Springville High School

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Nikita Swanson