Nikki Bennett
Limestone
Summary
Senior Director with a proven track record at Allied Dispatch Solutions, excelling in collaborative leadership and performance management. Spearheaded initiatives that reduced claims costs while enhancing agent productivity. Adept at team building and coaching, fostering a motivated workforce dedicated to exceptional customer service and operational excellence.
Overview
8
8
years of professional experience
Work History
Senior Director
Allied Dispatch Solutions
01.2018 - Current
- Oversee agents dispatching roadside assistance.
- Help answer calls and dispatch as needed.
- Approve provider rates and try to keep claims cost down.
- Handle escalations from members and provide customer service.
- Monitor agents productivity.
Education
General Studies
David Crockett High School
Jonesborough, TN05-1999
Skills
- Collaborative leadership
- Team management
- Policy development
- Team building and motivation
- Verbal and written communication
- Decision-making
- People management
- Staff development
- Multitasking and organization
- Coaching and mentoring
- Performance management
Timeline
Senior Director
Allied Dispatch Solutions
01.2018 - Current
General Studies
David Crockett High School
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