Nikki Cleaves
Memphis
Summary
Instruct Home Manger professionals in strategies for optimizing operations and reducing expenses with forward-thinking approaches. Significant financial, leadership and project management experience gained during 20 + years in Developmental Disabilities. Amiable relationship-builder with excellent communication and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Contemporary Community Solution
03.2023 - Current
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Home Manager
West Tennessee Homes
09.2020 - Current
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Streamlined staff scheduling for increased efficiency, ensuring all shifts were adequately covered.
- Improved communication between team members by holding regular meetings and fostering an open-door policy.
- Reduced employee turnover with targeted recruitment strategies and comprehensive onboarding processes.
- Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
- Implemented training programs for staff development, enhancing their skills and knowledge base for improved resident care.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Offered learning opportunities to help residents develop important life skills.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Direct Support Professional
West Tennessee Homes
10.2010 - 09.2020
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Education
Medical Assistance -
Concord Career College
Memphis, TN06.2010
High School Diploma -
Fayette Ware Comprehensive High School
Somerville, TN05.1999
Skills
- Records Keeping
- ADL Support
- Appointment Scheduling
- Progress Documentation
- Behavioral Management
- Transportation
- State Regulations Knowledge
- Disability Awareness
- Medical Office Administration
- Medication Administration
- First Aid and Safety
- Care Plan Assessment
- Nutrition
- Time Management
Certification
- CPR/First Aid
- Seizure Management
- Med Certified
- HIPAA
- Title 1 Compliance
Timeline
Direct Support Professional
Contemporary Community Solution
03.2023 - Current
Home Manager
West Tennessee Homes
09.2020 - Current
Direct Support Professional
West Tennessee Homes
10.2010 - 09.2020
Medical Assistance -
Concord Career College
High School Diploma -
Fayette Ware Comprehensive High School
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