Summary
Overview
Work History
Education
Skills
Timeline
COMMUNICATION
LEADERSHIP
Generic

Andrea Rhodes

Chattanooga,TN

Summary

To work for a growing company that can provide me with a challenging and uplifting environment.

Overview

35
35
years of professional experience

Work History

Senior Assistant Manager

Security Finance
03.2024 - Current
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Receptionist

The Vein Company
10.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

CHI Memorial Hospital
10.2018 - 10.2021
  • As a receptionist at a urgent care clinic and COVID testing site. I am responsible for patient information and scheduling along with insurance requirements. I also manage all the of the clinic task lists.

Treasury Sales Analyst

First Tennessee Bank
05.2016 - 11.2017
  • As a treasury analyst I was responsible for gathering information on company's and forming a plan to provide them with the best banking products available to the company. I have extensive customer service experience, opening accounts, doing maintenance on accounts and correcting issues, as well as presentations, proposals and pricing for services.

Client Specialist III

First Tennessee Bank
11.2007 - 05.2016
  • As a client specialist I opened multimillion dollar accounts, fixed any account errors that occurred, went on client calls as well as meeting with them, onboarding new to banks, mentored new client specialists, and I was also a part of the new onboarding loan system.

Customer Service Representative

Cigna
05.2007 - 05.2008
  • As a customer service representative I handled customer calls in regards to benefits and claims.

Roving Teller

First Tennessee Bank
05.2007 - 11.2007
  • As a roving teller I traveled from center to center covering people that were out on leave. I was responsible for cashing checks, opening accounts and customer service.

Teller Coordinator

SunTrust Bank
05.2002 - 05.2007
  • As a teller coordinator I was responsible for auditing the tellers as well as coaching. Balancing the vault and cash machines. Customer service, opening accounts and doing maintenance. I supervised over 6 tellers.

General Manager

Pizza Hut
05.1997 - 05.2002
  • As a general manager I was responsible for ordering and maintaining product inventory, coaching, scheduling and customer service. I was over a total of 2 shifts with 1 assistant manager and 2 shift managers along with 20 employees.

General Manager

The Krystal Company
05.1990 - 05.1997
  • As a general manager I was responsible for ordering and maintaining product inventory, coaching, scheduling and customer service. I was over a total of 3 shifts with 2 assistant managers and 3 shift managers along with 30 employees.

Education

Diploma -

Chattanooga Central
Harrison, TN

Skills

  • I have superb typing skills as well as extensive background with Microsoft Word and Microsoft Excel
  • Staff training and development
  • Customer relationship management
  • Operations management
  • Inventory control
  • Staff scheduling

Timeline

Senior Assistant Manager

Security Finance
03.2024 - Current

Receptionist

The Vein Company
10.2022 - 10.2024

Receptionist

CHI Memorial Hospital
10.2018 - 10.2021

Treasury Sales Analyst

First Tennessee Bank
05.2016 - 11.2017

Client Specialist III

First Tennessee Bank
11.2007 - 05.2016

Customer Service Representative

Cigna
05.2007 - 05.2008

Roving Teller

First Tennessee Bank
05.2007 - 11.2007

Teller Coordinator

SunTrust Bank
05.2002 - 05.2007

General Manager

Pizza Hut
05.1997 - 05.2002

General Manager

The Krystal Company
05.1990 - 05.1997

Diploma -

Chattanooga Central

COMMUNICATION

I am a very positive and happy person with an upbeat personality. I am a great communicator as well as an excellent listener. I uplift my team members and try to keep everything moving forward.

LEADERSHIP

I have been in leadership roles my entire career. Whether it was managing a restaurant or a teller line. I also mentored new employees at First Tennessee Bank.

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Andrea Rhodes