Niklaus Morningstar
Dual Degree Fresher With Basic Experience In Customer Services
Chennai
Summary
Basic experience in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Officer (Part Time)
Tecdata Education Services Pvt. Ltd.
Chennai
08.2019 - 10.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained up-to-date knowledge of product and service changes.
Asst. Systems Executive (Part Time)
Tecdata Education Services Pvt. Ltd.
Chennai
01.2019 - 07.2019
- Evaluated technology solutions for cost-effectiveness, making recommendations for budget-conscious improvements.
- Kept computer systems operating at optimal performance levels.
- Administered system controls, databases, and networks.
- Implemented and maintained technology and software budget.
Education
Diploma (3 Years) - Plastics Mould Technology
Central Institute of Plastics Engineering & Technology
Chennai, India 04.2001 -
B.Tech - Instrumentation Engineering
Norwich Institute of Technical Studies
Chennai, India 04.2001 -
Bachelor of Arts - Psychology
Sikkim Alpine University
Sikkim, India 04.2001 -
Advanced Diploma (6 Months) - Airport Ground Staff Management
PTC Aviation Academy
Chennai, India 04.2001 -
Executive Diploma (1 Year) - Risk And Safety Management
Norwich Institute of Management Studies
Chennai, India 04.2001 -
Skills
~ Customer support
~ Customer relations
~ Service recommendations
~ Complaint handling
~ Computer proficiency
~ Research
~ Coordination
~ Communication Proficiency
Timeline
Customer Service Officer (Part Time)
Tecdata Education Services Pvt. Ltd.
08.2019 - 10.2020
Asst. Systems Executive (Part Time)
Tecdata Education Services Pvt. Ltd.
01.2019 - 07.2019
Diploma (3 Years) - Plastics Mould Technology
Central Institute of Plastics Engineering & Technology
04.2001 -
B.Tech - Instrumentation Engineering
Norwich Institute of Technical Studies
04.2001 -
Bachelor of Arts - Psychology
Sikkim Alpine University
04.2001 -
Advanced Diploma (6 Months) - Airport Ground Staff Management
PTC Aviation Academy
04.2001 -
Executive Diploma (1 Year) - Risk And Safety Management
Norwich Institute of Management Studies
04.2001 -