Niko Muldrow
Memphis
Summary
Dynamic individual with hands-on experience that brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Shift Manager
Dixie Queen
Men
05.2021 - 02.2026
- Staff Training and Development: Overseeing the onboarding process for new employees to ensure they understand operational protocols and customer service standards.
- Customer Service Management Addressing customer complaints and feedback directly to maintain a high level of satisfaction and loyalty.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Warehouse Worker
Crown Packaging
Memphis, TN
12.2020 - 02.2022
- Coordinated inventory management processes to maintain accurate stock levels and streamline order fulfillment.
- Operated material handling equipment to load and unload products efficiently while adhering to safety standards.
- Conducted quality assurance checks on incoming shipments, ensuring compliance with company specifications and requirements.
- Streamlined packaging procedures by implementing best practices that reduced waste and improved productivity.
Little Caesars Manager
Little Caesars
Olive Branch, Mississippi
08.2016 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Dough Room Supervisor
Incredible Pizza Company
Memphis, TN
02.2015 - 06.2019
- Monitored daily operations to ensure adherence to health and safety standards during shifts.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
- Increased employee performance through effective supervision and training.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NHAssociate of Applied Science - Electrical Engineering
ITT Technical Institute
Alabama AveSkills
- Workforce Management
- Business Administration
- Communication skill
- Decision-making
- Customer service focus
- Punctual and reliable
- Energetic and enthusiastic
- Quality assurance
- Compliance
Education and Training
true
Timeline
Shift Manager
Dixie Queen
05.2021 - 02.2026
Warehouse Worker
Crown Packaging
12.2020 - 02.2022
Little Caesars Manager
Little Caesars
08.2016 - 10.2019
Dough Room Supervisor
Incredible Pizza Company
02.2015 - 06.2019
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
Associate of Science - Computer Science
Southern New Hampshire University