Summary
Overview
Work History
Education
Skills
Certification
Key Highlights
Disclaimer
Timeline
Generic

Niranjan Elangovan

Solution Architect
Chennai

Summary

Dynamic Architect with over 8.5 years of experience in consultation, development, administration, and implementation, specializing in Salesforce architecture. Expertise in designing and executing scalable Salesforce solutions that enhance operational efficiency, complemented by a strong background in system integration and stakeholder collaboration. Proven ability to address complex business challenges through innovative solution design, with proficiency in developing Lightning components, web components, and implementing robust integration strategies. Committed to continuous learning and adapting to new environments while maintaining high coding standards and a results-oriented approach.

Overview

10
10
years of professional experience
10
10
Certifications

Work History

Solution Architect

Salesforce
06.2025 - Current
  • Build custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce.
  • Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Execute integration design with middleware and Intranet.
  • Develop complex integrations between SFDC and other systems through custom such as Lambda.Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Conducted research to evaluate systems design and process efficiency.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
  • Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
  • Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
  • Oversaw development and maintenance of organization computer systems and intranet.

Solutions Architect

Government Technology Agency
03.2024 - 06.2025
  • As a solution Architect I would ideally help the customer in Architecting the system as per the industry standard. Conduct the org review, code review, Review of the salesforce system and assessing the licences requirement. Design the system to connect with multiple downstream and upstream system with middle ware and intranet. Implement the apex pattern for the development.
  • Build custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce.
  • Execute integration design with middleware and Intranet.
  • Develop complex integrations between SFDC and other systems through custom such as Lambda.
  • Write Apex using industry standard best practices and design patterns.
  • Conduct code review and sharing session with the team to upskill.
  • Collaborate with the Salesforce Application developers and Stakeholders in gathering business requirements from end-users, including members of the leadership team, and document the proposals for system design and improvements.
  • Migrated the Salesforce instance in to Hyperforce to follow the government regulations.
  • Implement standard Salesforce functionality including sharing rules, roles, profiles, etc. and use standard features including Workflow, Process builder, and flows to create solutions.
  • Implementation of the deployment strategy across the team from Investigation to Adoption (CI/CD).
  • Helped number of agency to on-board MuleSoft.

Solutions Architect

Economic Development board of Singapore
11.2022 - 03.2024
  • As a solution Architect I would ideally help the customer in Architecting the system as per the industry standard. Conduct the org review, code review, Review of the salesforce system and assessing the licences requirement. Design the system to connect with multiple downstream and upstream system with middle ware and intranet. Implement the apex pattern for the development.
  • Build custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce.
  • Execute integration design with middleware and Intranet.
  • Develop complex integrations between SFDC and other systems through custom such as Lambda.
  • Write Apex using industry standard best practices and design patterns.
  • Conduct code review and sharing session with the team to upskill.
  • Collaborate with the Salesforce Application developers and Stakeholders in gathering business requirements from end-users, including members of the leadership team, and document the proposals for system design and improvements.
  • Migrated the salesforce instance in to Hyperforce to follow the government regulations.
  • Implement standard Salesforce functionality including sharing rules, roles, profiles, etc. and use standard features including Workflow, Process builder, and flows to create solutions.
  • Implementation of the deployment strategy across the team from Investigation to Adoption (CI/CD).

Success Guide

Salesforce
04.2020 - 10.2022
  • As a Service Cloud and Pardot Success Guide I would ideally help customers implementing or administering a Service or CRM platform and associated functionalities and capabilities. Provide expertise and guidance on customer service best practices. As a success Guide we interpret individual use cases and present solutions of both a technical and business nature to clients.
  • Help mitigate attrition, increase customer adoption and engagement, and improve overall business value.
  • Led a customer success project to help the sales team and reduce the SLA for the customer.
  • Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Platform.
  • Share your product and industry expertise and best practices to help customers.
  • Explain and deliver the value of our products in association with the core Salesforce suite and how this value drives customer decisions.
  • Offer tailored advice and insights to customers to help them maximize ROI and make them aware of the added value of other Salesforce products.
  • Share customer stories and use cases, showcasing the value and impact of Success Engagements.
  • Uncover customer challenges, identify risks to adoption and provide a tailored plan of action.
  • Actively participate in the Global Success Hub community to provide customer feedback and influence program innovation.
  • Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers' business needs and challenges.
  • Engage in open dialogue with customers regarding ways to improve and expand user engagement, and to solicit feedback to improve our product and service offerings.
  • Continue to advance technology and domain expertise through certifications and continuous learning.
  • In time, become a mentor to share knowledge and train others.

Salesforce Developer

Tata Consultancy Services
01.2016 - 01.2020
  • PHASE 1
  • Centralized Transaction Review Management System (Case Management) - is a workflow management application used by reviewers for reviewing policy.
  • The system which we built will get the data from the legacy system via Integration. We use this data to map correct Customer with Policy so that the reviewer can review the policy.
  • Built a communication channel using Lightning component and Flow, such that the Reviewer can communicate with the Financial professional and work that is done is tracked.
  • Integrated Electronic Client File to Salesforce such that client files are uploaded to a secure environment.
  • PHASE 2
  • Case Distribution system - we load the case from different legacy systems. We distribute the case to different team based on the system that we got the case, capacity of the team and complex rules.
  • Designed the entire data model and the logic for the distribution of the case.
  • Integrated live edit and simplified the process of letter generation.
  • PHASE 3
  • Automated the process of manual case creation and Integrated salesforce with imaging system and created the case using OCR.
  • Migrated 2 databases into Salesforce.
  • ROLES & RESPONSIBILITIES
  • Analyzing the requirement and providing solutions.
  • Providing Value adds for business benefits and reduces manual efforts.
  • Delivering enhancements.
  • Use the Version controller to push the changes from dev org to branch in bitbucket.
  • Acting as First point of Contact for the application.
  • Documenting the solutions for the team's future use.

Education

B.E - Instrumentation And Control Engineering

Sri SaiRam College of Engineering
Chennai, India
01.2016

Skills

    Integration and Webservices

undefined

Certification

Salesforce Certified Marketing Cloud Account Engagement Specialist

Key Highlights

  • On spot award for creating the custom case management in salesforce, 2023
  • Trust Builder award from the Vice president, 2022
  • Customer Hero award from the Account director, 2021
  • Double star ranger badge from the Trailhead Team, 2020
  • Key contributor award from Unit head, 2019
  • Appreciation from Client for outstanding contribution, 2018

Disclaimer

I hereby confirm that the information given above is true to the best of my knowledge.

Timeline

Solution Architect

Salesforce
06.2025 - Current

Salesforce Certified MuleSoft Developer

07-2024

Solutions Architect

Government Technology Agency
03.2024 - 06.2025

Solutions Architect

Economic Development board of Singapore
11.2022 - 03.2024

Salesforce Certified Platform Foundations

09-2022

Salesforce Certified Platform Data Architect

04-2022

Salesforce Certified Application Architect

04-2022

Salesforce Certified Platform Sharing and Visibility Architect

02-2022

Salesforce Certified Sales Cloud Consultant

05-2021

Salesforce Certified Marketing Cloud Account Engagement Specialist

09-2020

Success Guide

Salesforce
04.2020 - 10.2022

Salesforce Certified Service Cloud Consultant

12-2019

Salesforce Certified Platform App Builder

06-2019

Salesforce Certified Platform Administrator

05-2019

Salesforce Developer

Tata Consultancy Services
01.2016 - 01.2020

B.E - Instrumentation And Control Engineering

Sri SaiRam College of Engineering

Similar Profiles

CREATE PROFILE
Niranjan ElangovanSolution Architect