Unix/Linux basic Knowledge
Nivethitha D
SAP Basis Consultant - System management Specialist
Chennai
Summary
Developed technical and analytical skills in fast-paced IT environment, ready to transition into new field. Demonstrated expertise in system troubleshooting, with track record of ensuring system stability and security. Seeking to leverage these transferable skills to deliver impactful results in new professional setting.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
System Management Specialist
Kyndryl Holdings, Inc
10.2022 - Current
- Provided expert technical support, resolving complex issues promptly and effectively for a high level of user satisfaction.
- Delivered cost-effective solutions by negotiating favorable terms on software licenses and service contracts with vendors.
- Followed Reduced downtime for SBP Upgrade in oracle database and ASM.
- Implemented robust security protocols, significantly reducing the risk of data breaches and cyberattacks.
- Improved end-user experience by proactively addressing common pain points through training materials and targeted support initiatives.
- Worked on several System refresh activities from scratch till the end and Verified that the system is feasible and ready for end-user testing after the refresh.
- have worked on various Add-on component installations in the system form Sandbox environment to production environment.
- Performed upgrades like kernel, ST-PI & ST-A/PI ,Cloud connector, Host agent installation, DAA Installation, Secondary DB Rebuild.
- Worked on Support Pack Stack Upgrade in an whole landscape from start to end which includes downloading the stack and uploading them.
- We have faced issues when doing SPS Upgrade and have efficiently resolved the issues.
- We have certificates which needs to be monitored and extended on quarterly basis.
- We have Monthly maintenance activities where we will be assisting in stopping and starting of several servers as part of unix patching and after the patching we make sure the systems are up and running fine.
- have worked on parameter Update in Hana Database after analyzing the Early Watch Report .
SAP Basis Consultant
Cognizant Technology Solutions, CTS
07.2019 - 10.2022
- Managed system performance and user profiles.
- Troubleshot complex technical issues, providing expert guidance and timely resolutions for clients.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Mentored junior SAP Basis administrators, fostering a culture of continuous learning and professional development within the team.
- Daily Monitoring of SAP Servers, dumps, system logs, background jobs, TRFC and
queues monitoring, failed SOST mails, file system alerts. - Maintaining connection between various systems like RFC, Partner profile etc.
- Alert Monitoring, Workload Analysis.
- Analyzing SM12 for user lock entries and SM13 for update related issues to avoid any performance in the Production systems.
- Performance monitoring including database monitoring.
Monitoring Jobs in all landscapes and schedule jobs to avoid system performance issue. - Backup scheduling and checking.
- Monthly and Weekly Maintenance activities in Production systems.
- Ticket Handling with various issues and resolving them.
Experience in working on various client across Landscapes.
Created change and performed testing in all landscapes up till Production. - Connection opening to SAP in Support portal and Raising message to SAP for requirement in all landscapes.
- Good Experience in Monitoring Hana Studio for Services, Long running Statements, Blocking transactions, Memory consumption, script server restart.
- Virtual table creation in HANA Systems
- SLT Replication in all landscapes . Maintaining and checking source system connectivity under RSA1.
- RFAX administration – Account Creation and troubleshooting issues.
- Implementing SAP Notes in system using SNOTE.
Experience in enabling trace for users to find the Root cause for users issue and troubleshooting them.
Education
Bachelor of Engineering Technology - Electronics And Communication Engineering
R.M.K Engineering College
Kavaraipettai 04.2001 -
Skills
Incident management
Application support
IT infrastructure
System analysis
Operating systems
Troubleshooting skills
System troubleshooting
Technical support
Backup and recovery
Technical documentation
Training documentation
Disaster recovery planning
Teamwork
Problem-solving
Multitasking Abilities
Software
Certification
SAP HANA 2.0 SPS06
Timeline
System Management Specialist
Kyndryl Holdings, Inc
10.2022 - Current
SAP Basis Consultant
Cognizant Technology Solutions, CTS
07.2019 - 10.2022
Bachelor of Engineering Technology - Electronics And Communication Engineering
R.M.K Engineering College
04.2001 -
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