NIZAR ABBASSI
Tunis
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Apple Customer Care Advisor
Teleperformance
Tunis, Monplaisir
02.2024 - 11.2025
- Assisted customers with inquiries through multiple communication channels.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their issues were resolved satisfactorily.
Senior Customer Services Agent
QATAR AIRWAYS
DOHA
12.2016 - 10.2023
- Advised customers regarding flight enquiries, checking availability and confirming reservations.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
Technical Support Agent
Stream Global Services
TUNIS, Lac 2
01.2016 - 11.2016
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Analysed client requirements to match them with suitable properties.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
Entertainment Coordinator
BLUE BAYS PLATINUM HOTEL
Marmaris Mugla
04.2014 - 11.2014
- Plan events for the hotel including entertainment team.
- Creating, managing, and reviewing an entertainment budget.
- Developing new entertainment ideas.
- Evaluating entertainment performances
Education
High School Diploma -
Paramedic Training Sector Center
TUNIS2005
Skills
- Flight reservation systems
- Conflict resolution
- Customer service
- Multichannel communication
- Client engagement
- Positive attitude
Languages
- ARABIC NATIVE
- ENGLISH Advanced
- FRENCH Advanced
Hobbies and interests
- 2months of volunteering mission with french red cross
- 1 months of volunteering mission with Les Restos du Coeur Eure, France
- reading
- travelling
Skills
- Multi-tasking
- Creative thinking
Certification
- INDIVIDUAL CERTIFICATE OF COMPLETION OF DISTANCE LEARNING (History and missions of the French Red Cross)
Languages
Arabic
Native
Native
French
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Apple Customer Care Advisor
Teleperformance
02.2024 - 11.2025
Senior Customer Services Agent
QATAR AIRWAYS
12.2016 - 10.2023
Technical Support Agent
Stream Global Services
01.2016 - 11.2016
Entertainment Coordinator
BLUE BAYS PLATINUM HOTEL
04.2014 - 11.2014
High School Diploma -
Paramedic Training Sector Center