Noel Bharathi
Senior Process Executive
Summary
Professional customer support specialist with strong communication and problem-solving skills. Expertise in resolving complex issues, maintaining high customer satisfaction, and adapting to changing needs. Proven ability to work collaboratively within teams and deliver results through effective leadership and organization. Skilled in CRM systems and customer relationship management.
Overview
13
13
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - 09.2024
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used DAX to input information into computerized patient record system.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
Medical Scribe
Medronix Pvt Ltd
12.2022 - 08.2023
- Worked as Live Scribe to General Physician.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Have experience in E Clinical Works documentation.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Conducted trainings and nesting support for new team members.
Senior Customer Support Executive, Aruba Netwroks
Movate Technologies
07.2011 - 12.2020
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
- Developed comprehensive training programs for new team members, improving onboarding and reducing ramp-up time.
- Partnered with IT to optimize existing CRM system capabilities, boosting productivity while maintaining data accuracy throughout interactions with customers.
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Championed initiatives focused on enhancing company reputation through exceptional service delivery and client engagement.
- Provided exceptional support to high-value clients, ensuring retention and fostering long-term relationships.
- Enhanced overall customer satisfaction by efficiently resolving complex issues and providing personalized support.
- Have hand on experience in Licensing Management Portal.
- Assisted customers with any queries relating to their licenses, warranty and helped with navigating the portal.
- Routing the cases to relevant technical team based on customer's complaints for resolution.
- Preparing RCA for escalations from customers to avoid lapses in future.
- Conducted trainings for team members to communicate updates and enhancements made by development team in the LMS portal.
- Assisted the development team by testing new enhancements and updated made to the portal and reporting bugs in JIRA.
- Documenting the cases in Salesforce.
- Attended meetings with development team and provided inputs based on expertise from handling customer queries which contributed to various user friendly enhancements in the portal.
Senior Medical Scribe
Nuance
12.2020 - 7 2023
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Reviewed and edited transcripts to verify and provide accurate, and complete information.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Used DAX to input information into computerized patient record system.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Enhanced physician efficiency with detailed real-time documentation during patient encounters.
Education
Medical Scribe Training -
Binz Bee Solutions
Chennai, India 04.2001 -
Bachelor Of Commerce - Marketing
Stella Maris College
Chennai05.2011
Skills
Workflow understanding
Adept multi-tasker
Quick learner
Complaint handling
Complaint resolution
Quality control
Software navigation
Test scenario engineering
Excellent communication
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - 09.2024
Medical Scribe
Medronix Pvt Ltd
12.2022 - 08.2023
Senior Medical Scribe
Nuance
12.2020 - 7 2023
Senior Customer Support Executive, Aruba Netwroks
Movate Technologies
07.2011 - 12.2020
Medical Scribe Training -
Binz Bee Solutions
04.2001 -
Bachelor Of Commerce - Marketing
Stella Maris College
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