Noelle Crawley
Murfreesboro
Summary
Highly personable and skilled in customer service, with background as Hostess in restaurant. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
2
2
years of professional experience
Work History
Host/Food Runner
Chili's Bar and Grill
Murfreesboro
03.2023 - Current
- Answered phone calls to handle inquiries.
- Assisted in training new hosts on company protocols and customer service standards.
- Handled guest complaints with empathy to ensure satisfaction and comfort.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Served beverage and food orders.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2024
Skills
- Customer service
- Reservation software
- Guest relations
- Order processing
- Front-of-house operations
- Team collaboration
- Training new staff
- Active listening
- Detail-oriented
- Multitasking proficiency
- Team player mentality
- Telephone reception
Timeline
Host/Food Runner
Chili's Bar and Grill
03.2023 - Current
High School Diploma -
Blackman High School
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