Nola Brueckheimer
Hohenwald
Summary
Service-focused Lead Manager experienced in building strong client relationships and managing teams. Achieved high productivity through strategic planning and process improvement. Focused on delivering exceptional customer experiences in dynamic environments.
Overview
16
16
years of professional experience
Work History
Lead Manager
Lowe's
Fort Myers
07.2023 - 08.2026
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Managed inventory levels and coordinated stock replenishment activities effectively.
- Identified opportunities for process improvement within the organization.
Small Business Owner
Chelsea's keepers
Fort Myers
06.2019 - 06.2023
- Oversaw daily operations to deliver high-quality service and enhance customer satisfaction.
- Communicated effectively with clients, families, and healthcare teams regarding needs.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
Journeyman Electrician
Meyers electric
Minot
10.2015 - 12.2019
- Installed electrical systems according to local and national codes.
- Maintained and repaired electrical equipment to ensure optimal performance.
- Collaborated with team members to complete large-scale electrical projects.
General Manager of Operations
Pizza Hut
Minot
02.2011 - 01.2015
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels to optimize stock availability and reduce waste.
- Monitored financial performance to identify areas for cost reduction and efficiency.
- Developed training programs for staff to enhance performance and service quality.
- Resolved customer complaints promptly to maintain brand reputation and loyalty.
- Coordinated with suppliers to ensure timely deliveries and quality standards met.
Education
South Lake High School
Groveland, FLSkills
- Talent acquisition
- Team coaching
- Customer relationship management
- Process improvement
- Financial performance monitoring
- Sales forecasting
- Inventory management
Timeline
Lead Manager
Lowe's
07.2023 - 08.2026
Small Business Owner
Chelsea's keepers
06.2019 - 06.2023
Journeyman Electrician
Meyers electric
10.2015 - 12.2019
General Manager of Operations
Pizza Hut
02.2011 - 01.2015
South Lake High School