Norma Castillo
Nashville
Summary
Adept at managing high-volume case loads, I excelled at McCormick Law Firm by ensuring HIPAA compliance and leveraging my bilingual abilities to enhance client satisfaction. Demonstrated empathy and a strong work ethic led to consistently meeting deadlines and maintaining meticulous medical records management.
Overview
10
10
years of professional experience
Work History
Litigation Medical Records Clerk
McCormick Law Firm
09.2020 - Current
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Submit medical and billing records requests for all providers clients received treatment for their injuries sustained in the accident.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
Bilingual Call Center Representative
Bailey & Galyen Attorneys at Law
03.2015 - 08.2020
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Education
Associate of Science - Massage Therapy
Anthem College
Irving, TX03-2013
Skills
- English/Spanish fluency
- HIPAA compliance
- Empathy and patience
- Strong work ethic
- Data entry
- Call handling
- Medical terminology understanding
- Medical records management
- Case management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Litigation Medical Records Clerk
McCormick Law Firm
09.2020 - Current
Bilingual Call Center Representative
Bailey & Galyen Attorneys at Law
03.2015 - 08.2020
Associate of Science - Massage Therapy
Anthem College
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