Nyah Mercado
Murfreesboro
Summary
Results-driven professional with strong background in supporting team operations. Skilled in administrative tasks, conflict resolution, and project coordination. Known for strong focus on collaboration, adaptability, and achieving outcomes. Dependable, flexible, and equipped with excellent communication and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Prime Management Group
Nashville, TN
01.2025 - 10.2025
- Developed and delivered engaging training programs to enhance employee skills and knowledge.
- Assessed training needs through surveys and performance evaluations to tailor learning experiences.
- Developed and implemented training programs enhancing corporate sales techniques and product knowledge.
- Facilitated workshops focusing on effective communication and negotiation strategies for sales teams.
Bread bagger operator
Lewis Bakeries
Murfreesboro, TN
01.2024 - 01.2025
- Operated bagging machines to ensure efficient production flow.
- Monitored packaging quality, identifying and addressing defects promptly.
- Assisted in training new team members on equipment operation and safety standards.
- Conducted routine maintenance checks on bagging equipment to minimize downtime.
Problem solver, Stower, Packer
Amazon Fulfillment
Mount Juliet, TN
03.2023 - 01.2024
- Online customer service.
- Collaborated with team members to streamline package sorting processes, enhancing productivity.
- Fulfilled all the customer orders.
- Analyzed operational workflows to identify inefficiencies and recommend improvements.
Team support specialist, LTL team member, Outbound Packer
Red Stag Fulfillment
Knoxville, TN
02.2021 - 03.2023
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Facilitated communication between teams to enhance project alignment and collaboration.
- Documented charges for shipping, labor, freight cost, and materials used for orders to be fulfilled to our clients.
- Streamlined onboarding processes, ensuring new team members received essential training and resources.
Assistant Manager, Head Cashier
Discovery Clothing
Pembroke Pines, FL
06.2019 - 08.2020
- Managed daily operations to ensure smooth store functionality.
- Trained and developed team members on customer service best practices.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
Education
Graduate Certificate - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO02.2026
High School Diploma -
Charles W. Flanagan High School
Florida05.2019
Skills
- Networking & Systems: DNS, IPv4, Network Models, LDAP, Directory Services
- Operating Systems: Linux
- Troubleshooting & Support: Technical troubleshooting, problem resolution
- Customer Service & Mentorship
- Training & Development (course design, evaluation, assessment)
- Business & Management (sales, marketing, leadership)
Accomplishments
- Trained and led technical support teams of more than 10 support specialists.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Bread orders.
- Supervised team of 5 staff members.
- Collaborated with team of 4 in the development of processing all damaged items.
Certification
- Technical Support Fundamentals
- System Administration and IT Infrastructure Services
- The Bits and Bytes of Computer Networking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Corporate Trainer
Prime Management Group
01.2025 - 10.2025
Bread bagger operator
Lewis Bakeries
01.2024 - 01.2025
Problem solver, Stower, Packer
Amazon Fulfillment
03.2023 - 01.2024
Team support specialist, LTL team member, Outbound Packer
Red Stag Fulfillment
02.2021 - 03.2023
Assistant Manager, Head Cashier
Discovery Clothing
06.2019 - 08.2020
Graduate Certificate - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Charles W. Flanagan High School