Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyiemmah Hicks

Nashville

Summary

Dynamic and adaptable professional with extensive experience at Red Lobster, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in multitasking and effective time management, consistently contributing to team success and operational efficiency.

Overview

1
1
year of professional experience

Work History

Host

Red Lobster Restaurant
08.2024 - 08.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

To-Go Server

Red Lobster Restaurant
08.2024 - 08.2025
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Adapted quickly to menu changes and specials to provide accurate information and recommendations to customers.
  • Improved team morale and efficiency with proactive communication and collaboration during peak hours.

Sales Associate

City Gear Clothing Store
08.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Psychology

Trevecca Nazarene University
Nashville, TN

High School Diploma -

Cane Ridge High School
Antioch, TN
05.2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Team player mentality
  • Dining room management

Timeline

Host

Red Lobster Restaurant
08.2024 - 08.2025

To-Go Server

Red Lobster Restaurant
08.2024 - 08.2025

Sales Associate

City Gear Clothing Store
08.2024 - 11.2024

Psychology

Trevecca Nazarene University

High School Diploma -

Cane Ridge High School

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Nyiemmah Hicks