Summary
Overview
Work History
Education
Skills
Timeline
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NYISHA LEE

Antioch,TN

Summary

Proficient and meticulous recruiter, team lead, vendor coordinator, buyer, and office administrator with a diverse background in staffing, e-commerce, merchandising and logistics.

Overview

11
11
years of professional experience

Work History

Customer Experience Lead

KBS
03.2024 - Current
  • Administered facilities service requests of a Fortune 500 client to over 50 field managers resulting in $1.2M in revenue.
  • Increased on-time work order closures by 25% over a 5 month period, exceeding KPI's.
  • Led cross functional client and internal meetings to drive project completion.
  • Trained, developed and managed a 5-person customer service agent team.
  • Researched and resolved vendor payment issues.
  • Supported strategic account manager in client reporting and internal processes.
  • Created and dispersed weekly reports to field managers and VP's.

VMS Fulfillment Specialist

Employbridge / ProLogistix
10.2023 - 02.2024
  • Collaborated with cross functional teams to fulfill staffing requests for North America's largest staffing agency.
  • Reviewed compliance reports to ensure associate eligibility, retention, and risk mitigation.
  • Submitted eligible candidates to VMS (Vendor Managed Service) software in a fast paced environment.
  • Created and implemented reporting strategies within CRM & Excel to streamline communication.
  • Streamlined candidate outreach processes, ensuring a full and robust candidate pipeline through frequent applicant outreach.
  • Collaborated with National Account Managers to assess needs and created processes of centralized support.

Field Recruiter

Employbridge / ProLogistix
07.2021 - 10.2023
  • Managed full cycle recruiting from phone screening, interviewing, onboarding, and payroll singularly in the Nashville branch.
  • Built customer relationships with frequent outreach and site visits to capture new business.
  • Created job orders, job postings and mass assignments in CRM.
  • Maintained compliance through background and drug testing.
  • Collaborated with sales teams at site visits to assess labor needs, safety standards, and operational obstacles.
  • Coached and disciplined employees as needed.
  • Trained newly hired recruiters on CRM functions, HR concepts, and company practices.

Staffing Specialist

People Ready / True Blue Inc
09.2019 - 07.2021
  • Performed outbound sales calls, new client intake processes and full account set up.
  • Interviewed/onboarded new employees within the manufacturing and hospitality industries.
  • Conducted new hire orientations including benefits, attendance and payroll policies.
  • Collected and processed daily payroll and resolved discrepancies.
  • Scheduled and fulfilled daily labor requests.
  • Conducted work site safety visits.
  • Executed employee disciplinary actions.

Merchandising Assistant / Buyer

Dollar Tree Corporation
03.2019 - 07.2019
  • Created and distributed robust new item/SKU files to merchandising dept.
  • Processed and audited invoices and purchase orders in Retek software.
  • Processed, compiled and distributed client contracts to departmental VP.
  • Created and maintained promotional marketing in Aptaris/Pro3.
  • Maintained departmental workflow in SharePoint.
  • Coordinated Outlook calendar for Dept managers and took meeting minutes.

E-commerce Buyer / Analyst

Paragon Uniforms & Apparel
05.2014 - 05.2018
  • Forecasted seasonal demand changes of best-selling products for a multi-million Amazon retailer.
  • Worked as a liaison between 30 vendors, management, and the warehouse team.
  • Managed all phases of the purchasing process and negotiated terms with vendors to obtain optimum pricing, quality, and deliveries.
  • Developed comprehensive spreadsheets to analyze sales rates, competition, aged inventory, and sales trends.
  • Implemented, executed, and monitored markdowns under the direction of the CFO and CEO.
  • Developed and supervised an overseas staff of assistant buyers and administrative support staff.
  • Expedited receiving process with stockroom team to ensure prompt and correct receipt of products from suppliers.
  • Researched and developed new products and assisted with writing product listings.
  • Obtained shipping quotes from UPS, USPS and smaller freight carriers to ensure cost savings and timely delivery.
  • Monitored returns, and facilitated drop ship orders in Amazon seller account.
  • Monitored current and past product sales of over 5000 skews to ensure timely replenishment of inventory.

Education

Mercy College
Dobbs Ferry, NY

Skills

  • Recruitment and staffing expert
  • CRM software proficiency
  • Fieldglass
  • Corrigo proficiency
  • Client relationship management
  • Relationship building
  • Excel proficiency
  • Price Negotiation
  • Work Order Management
  • Training and Development

Timeline

Customer Experience Lead

KBS
03.2024 - Current

VMS Fulfillment Specialist

Employbridge / ProLogistix
10.2023 - 02.2024

Field Recruiter

Employbridge / ProLogistix
07.2021 - 10.2023

Staffing Specialist

People Ready / True Blue Inc
09.2019 - 07.2021

Merchandising Assistant / Buyer

Dollar Tree Corporation
03.2019 - 07.2019

E-commerce Buyer / Analyst

Paragon Uniforms & Apparel
05.2014 - 05.2018

Mercy College

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NYISHA LEE