Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Contact methods
Timeline
Generic

Nysheda Marrero

Memphis

Summary

Experienced in managing delivery operations with a focus on customer service and regulatory compliance. Demonstrated ability to resolve customer complaints effectively while maintaining positive relationships. Proven skills in inventory management, including organizing warehouse space and utilizing technology for tracking orders. Certified in forklift operation, ensuring safe handling of goods during transport and storage processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
Memphis
06.2019 - Current
  • Managing my flexibility
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Received daily delivery instructions and route assignments from customers.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled merchandise in accordance with product handling standards.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Utilized GPS and maps for efficient route planning.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.

Staff Member

Amazon Prime Products
Memphis
11.2024 - 01.2025

Stagger pallet pulling/ PIT training

Forklift Certified

  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Collaborated closely with other departments on special projects as needed.
  • Operated scanners, computers, and other equipment to track orders.
  • Transported goods to designated areas within the warehouse facility.
  • Organized warehouse space for efficient storage of products.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Loaded pallets onto trailers for shipment.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Used handheld scanners for warehouse management system compliance.
  • Reported safety and quality issues to management.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Inspected lifts before use to prevent damage to goods.
  • Maintained current forklift training and certification as required by company policies.
  • Transported material to correct locations and documented inventory changes.
  • Wrapped and labeled outgoing orders for shipping in accordance with company standards.

Healthcare Provider

MSHN Enterprises
Memphis
05.2023 - 09.2024
  • Digital (PRS) documentation
  • Coordinated discharge documents and weekend home passes, including the client's medication coverage for (#) days of the discharge/home pass.
  • Enrolled and participated in continuing education programs related to professional development.
  • Communicated effectively with co-workers, supervisors, and other personnel as needed.
  • Ensured safety protocols were always followed to prevent professionals' and clients' accidents or injuries.
  • Adhered strictly to the prohibited health codes and regulations set by the job, local, and county rules
  • Conducted periodic drills to test readiness levels during emergencies.
  • Maintained accurate records of daily activities and incidents.
  • Responded promptly to calls for help from the elderly or disabled clients(incontinence).
  • Encouraged socialization between residents by organizing daily group activities and weekly outings.
  • Assisted with daily living activities, such as bathing, dressing, and grooming.
  • Provided companionship through conversation and other recreational activities.
  • Assisted with meal preparation according to dietary guidelines health professionals or family members set forth.
  • Kept accurate records of services performed, medications administered, and treatments received.
  • Administered medication according to physician orders while adhering to state regulations.
  • Maintained a clean and safe environment for the residents.
  • Participated in staff meetings and training sessions as required by facility policies.
  • Observed and documented changes in resident behavior or physical condition.
  • Check vital signs and report any changes to the supervisor.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Cleaning Assistant

Pro Kleen/ Public schools
Memphis
08.2022 - 12.2023
  • Cleaning after company hours of work
  • Organized storage closets in order to keep items easily accessible.
  • Dusted furniture and fixtures in assigned areas.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Emptied trash cans and disposed of waste materials properly.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Adhered to OSHA guidelines while performing duties.
  • Inspected facilities for potential hazards or maintenance needs.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Restocked shelves with cleaning supplies after each shift.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Housekeeper

Holiday Inn Hotel Sandton
Memphis
06.2017 - 03.2019
  • Followed safety procedures when handling hazardous materials.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Assisted in laundry services including washing, drying, and folding linens.

Cleaner

Nike Warehouse /ServiceMaster
Memphis
10.2017 - 06.2018
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Washed windows both inside and outside of the facility.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Responded promptly to emergency situations such as spills or broken glassware.
  • Attended weekly meetings with supervisors to discuss progress on current projects.
  • Kept work area neat and tidy throughout shift by putting away tools after use.
  • Conducted regular inspections of facility grounds looking for debris or other potential hazards.
  • Assisted with loading and unloading trucks when necessary.
  • Followed all safety protocols while working in the warehouse environment.
  • Used various types of machinery including forklifts to move large items around the warehouse.
  • Adhered to established policies and procedures regarding chemical use, waste disposal and proper handling of hazardous materials.

Host

Logan's Roadhouse
Memphis
02.2015 - 05.2016
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.
  • Processed payments from customers using a POS system.

Education

Bachelor of Arts - Health Administration

(UAGC)The University of Arizona Global Campus
California City, CA
12-2028

Associate of Arts - Health Administration

UAGC
California City, CA
05-2025

High School Diploma -

Northeast Prep Academy
Memphis, TN
12-2010

Some College (No Degree) - Medical Anthropology

Vatterott Career College
Memphis, Tennessee

Bachelor of Science - Health Care Administration

Ultimate Medical Academy
Clearwater, FL

Skills

  • Health care policy
  • Patient care coordination
  • Health data management
  • Customer service
  • Regulatory compliance
  • Team collaboration
  • Effective communication
  • Clean MVR
  • Positive attitude
  • Load balancing
  • Delivery scheduling
  • Pre-trip and Post-trip inspections
  • Multitasking and organization
  • Responsible driver
  • Forklift operation
  • Cash transaction handling
  • Local delivery
  • Exceptional written and verbal communication skills
  • Goods transport
  • Shopping orders
  • Dependable and reliable
  • Valid Driver's license
  • Documentation and reporting
  • Retail logistics
  • Safe driver training
  • Teamwork and collaboration
  • Cargo handling
  • Record keeping
  • Heavy lifting
  • Package scanning
  • Vehicle systems
  • Map reading and navigation skills
  • Pallet jack and hand truck operation
  • Customer interaction
  • Delivery schedule development
  • Defensive driving

Certification

- Certificate, healthcare providers certified and completion on 5/20/25.

- PIT trained, Forklift certification through Amazon LLC 1/2025.

CPR and First Aid certification through MSHN enterprises, Red Cross training.

References

References available upon request.

Contact methods

Emails:

nysheda79@gmail.com

nysheda.marrero@student.uagc.edu

Apple IOS:

mimitackett92@icloud.com

Timeline

Staff Member

Amazon Prime Products
11.2024 - 01.2025

Healthcare Provider

MSHN Enterprises
05.2023 - 09.2024

Cleaning Assistant

Pro Kleen/ Public schools
08.2022 - 12.2023

Delivery Driver

DoorDash
06.2019 - Current

Cleaner

Nike Warehouse /ServiceMaster
10.2017 - 06.2018

Housekeeper

Holiday Inn Hotel Sandton
06.2017 - 03.2019

Host

Logan's Roadhouse
02.2015 - 05.2016

Bachelor of Arts - Health Administration

(UAGC)The University of Arizona Global Campus

Associate of Arts - Health Administration

UAGC

High School Diploma -

Northeast Prep Academy

Some College (No Degree) - Medical Anthropology

Vatterott Career College

Bachelor of Science - Health Care Administration

Ultimate Medical Academy
Nysheda Marrero