OCEAN STARNES
Nashville
Summary
Dedicated healthcare professional with strong experience in patient support and medical records management. Committed to delivering compassionate care while effectively collaborating with healthcare teams to enhance patient outcomes. Proven ability to thrive in dynamic environments, ensuring safety and comfort for clients.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Caregiver
Home Matters Caregiving
10.2025 - Current
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Supported clients with personal hygiene, meal preparation, and medication management to enhance overall well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Developed tailored care plans based on individual client needs and preferences.
- Collaborated with healthcare professionals to track client health and progress, ensuring timely interventions.
- Monitored vital signs, administered medications, and documented behaviors to provide comprehensive updates to healthcare supervisor.
Certified Medical Assistant
Ascension Medical Group
Nashville
02.2026 - 05.2026
- Assisted in patient examinations and medical procedures, ensuring adherence to physician protocols.
- Documented patient medical histories and vital signs to support accurate diagnosis and treatment.
- Prepared examination rooms with essential supplies and equipment.
- Coordinated patient appointments and follow-up visits to enhance clinic workflow.
Medical D Senior Resolution Specialist
CVS Caremark
10.2022 - 12.2025
- Resolved escalated customer care calls, providing effective solutions and enhancing customer satisfaction
- Instructed and educated team of customer care representatives, improving service delivery and knowledge retention
- Acted as customer care specialist for Medicare/Silver patient benefits programs
- Corrected members' prescription discrepancies to maintain medication accuracy
- Handled specific call procedures for customer care representatives to ensure compliance and quality service
Customer Service Advocate
CGS Administrators
10.2021 - 06.2022
- Obtained and documented medical data to support patient care and ensure accurate records
- Delivered dental medical equipment to healthcare facilities, facilitating timely access to necessary resources
- Responded to customer inquiries across multiple communication channels.
- Assisted customers in navigating complex healthcare processes and benefits.
- Collaborated with team members to improve service delivery standards.
Premier Support Solutions Representative
Asurion
07.2020 - 10.2020
- Provided virtual support for various technical devices on Windows platforms, enhancing customer satisfaction.
- Provided troubleshooting solutions for device hardware and operating systems, enhancing user experience
- Marketed home warranty services for devices, increasing customer awareness and interest
Phlebotomist
LabCorp
06.2019 - 07.2020
- Collected, labeled, stored, and transported specimens following established protocols.
- Identified patients for procedures, ensuring compliance with medical facility protocols
- Maintained strict adherence to HIPAA regulations while interacting with patients and staff
- Utilized de-escalation techniques to maintain calm and effectively manage emergency situations
Phlebotomist
Saint Thomas West Hospital
10.2017 - 05.2019
- Performed challenging venipuncture procedures to successfully obtain ordered specimens from patients, enhancing diagnostic efficiency.
- Maintained patient medical records, interpreted physicians' orders, and performed venipuncture procedures to ensure timely and accurate specimen collection.
- Labeled, stored, and transported specimens in compliance with OSHA standards.
- Received urine specimens and other samples from medical transport personnel and patients, ensuring accurate collection for testing.
Phlebotomist (Clinical Training)
Metropolitan Nashville General Hospital
07.2017 - 08.2017
- Identified patients for procedures following medical facility protocols to enhance patient safety and procedural accuracy
- Handled and transported specimens to preserve integrity, ensuring reliable results for diagnostic testing
- Strict adherence to HIPAA health regulations when interacting with patients and fellow-staff person
- Utilized de-escalation techniques to effectively manage emergencies and maintain a calm environment for patients and staff
Environmental Hospital Worker
St. Thomas West Hospital
09.2016 - 04.2017
- Cleaned and sanitized patient rooms to meet strict sanitary standards, ensuring patient safety and comfort
- Handled hazardous cleaning chemicals and materials to maintain a safe and sanitary environment for subsequent occupants
- Assisted nursing staff with patient care and daily activities.
- Maintained cleanliness and organization in patient rooms and common areas.
- Operated medical equipment under supervision for various procedures.
Education
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Nashville, TN08-2027
Certified Clinical Medical Assistant -
Stepful
Nashville, TN12-2025
Certified Phlebotomist -
Tennessee College of Applied Technology
Nashville, TN08-2017
High School Diploma -
Cane Ridge HS
Antioch, TN05-2013
Skills
- Patient care delivery
- Daily living assistance
- Vital signs assessment
- Hematology and phlebotomy
- Specimen processing
- Patient support services
- Medical history documentation
- Records management
- EMR/EHR proficiency
- Medical terminology expertise
- Medical insurance verification
- Reimbursement procedures
- Scheduling coordination
- Collaborative care
- HIPAA and JCAHO compliance
- CPR certification
- Record-keeping practices
- Medical office administration
Certification
- CCMA - Certified Clinical Medical Assistant -National Healthcareer Association
Timeline
Certified Medical Assistant
Ascension Medical Group
02.2026 - 05.2026
Caregiver
Home Matters Caregiving
10.2025 - Current
Medical D Senior Resolution Specialist
CVS Caremark
10.2022 - 12.2025
Customer Service Advocate
CGS Administrators
10.2021 - 06.2022
Premier Support Solutions Representative
Asurion
07.2020 - 10.2020
Phlebotomist
LabCorp
06.2019 - 07.2020
Phlebotomist
Saint Thomas West Hospital
10.2017 - 05.2019
Phlebotomist (Clinical Training)
Metropolitan Nashville General Hospital
07.2017 - 08.2017
Environmental Hospital Worker
St. Thomas West Hospital
09.2016 - 04.2017
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Certified Clinical Medical Assistant -
Stepful
Certified Phlebotomist -
Tennessee College of Applied Technology
High School Diploma -
Cane Ridge HS