Octavia Monroe
La Vergne
Summary
Dynamic Project Manager with a proven track record at The Sterling Group, excelling in tenant relations and problem resolution. Adept in YardiOne and Microsoft Office, I enhance customer satisfaction through effective communication and emotional intelligence, ensuring seamless operations and high occupancy rates. Committed to delivering exceptional service and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Project Manager
The Sterling Group
05.2024 - 06.2025
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or repairs from tenants.
- Investigated complaints, disturbances, and violations, and resolved issues.
- Coordinated tenants' move-in and move-out process, and oriented new tenants to the property.
- Conducted regular walk-throughs of vacant units prior to the move-in date for cleaning and maintenance purposes.
PROPERTY MANAGER
PUBLIC STORAGE
05.2023 - 05.2024
- Assessed customer storage needs to recommend appropriate packing and moving supplies.
- Conducted daily inspections of storage units to verify inventory levels and availability.
- Ensured rental spaces remained clean and ready for new customers.
- Audited cash drawers and processed daily bank deposits efficiently.
- Managed customer payment reminders and conducted collection calls to maintain account accuracy.
FINANCIAL RELATIONSHIP CONSULTANT
REGIONS BANK
07.2021 - 11.2022
- Conducted client interviews to assess income, expenses, tax status, and financial objectives.
- Managed client relationships, addressing concerns and monitoring account performance.
- Provided consultations to analyze clients' assets and liabilities, enhancing net worth.
- Processed loan applications and resolved issues through thorough research and investigation.
- Opened new accounts by accurately compiling client information and necessary forms.
- Oversaw bank safety deposit system, issuing keys and granting vault access to customers.
CUSTOMER SERVICE REPRESENTATIVE
TENNESSEE QUICK CASH
10.2015 - 07.2021
- Managed inbound and outbound calls to address inquiries and resolve concerns.
- Executed daily audits, processed checks, and operated bill pay money order machine.
- Contacted customers to collect debts and establish payment plans.
- Clarified loan contracts for new and potential customers.
Education
High School Diploma -
06.2010
Skills
- Telephone operations
- Product knowledge
- Problem resolution
- Account management
- Customer service
- Anti-money laundering
- Microsoft Office proficiency
- Adaptability
- Time management
- Emotional intelligence
- YardiOne
- SiteLink
- Mainframe
- WebChamp
Timeline
Project Manager
The Sterling Group
05.2024 - 06.2025
PROPERTY MANAGER
PUBLIC STORAGE
05.2023 - 05.2024
FINANCIAL RELATIONSHIP CONSULTANT
REGIONS BANK
07.2021 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
TENNESSEE QUICK CASH
10.2015 - 07.2021
High School Diploma -
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