Oguzhan Alacam
Clarksville,TN
Summary
I have been with Union Station since 2023, starting as a Guest Service Representative and working my way up to Night Auditor. Over the years I have handled check-ins and check-outs, communicated with guests to resolve disputes, and managed GXP cases to make sure every concern was taken care of the right way. I always made sure the front desk was stocked and ready to go. One thing I take real pride in is my attendance. Have not been late a single day since I started. Being trusted with the Night Audit role means I now run the front desk on my own overnight, handling reconciliation and taking care of whatever guests need. I know this property, I know the team, and I am ready to take the next step as Assistant Front Office Manager.
Overview
3
3
years of professional experience
Work History
Night Auditor
Union Station Nashville Yards Authograph Collection
Nashville, TN
06.2026 - Current
- Conducted thorough reconciliation of nightly financial transactions, addressing discrepancies to maintain accuracy in financial records.
- Coordinated night operations for guest check-ins and departures, delivering outstanding service and support to guests.
- Implemented rigorous security check procedures to ensure a secure environment for all visitors and employees.
- Synthesized key performance metrics into detailed reports of daily operations for management's strategic assessment.
- Implemented efficient check-in and check-out workflows, guaranteeing a smooth experience for guests during late-night hours.
- Analyzed outstanding check-ins and payment workflows to finalize closing procedures effectively.
Guest Service Representative
Union Station Nashville Yards Autgoraph Collection
Nashville, TN
06.2023 - 06.2026
- Responded to guest inquiries and concerns with a focus on efficiency and quality service to maintain high customer satisfaction levels.
- Coordinated guest arrivals and departures, streamlining processes for efficient service delivery.
- Provided comprehensive information on hotel services and local points of interest to enhance overall guest enjoyment.
- Engaged with housekeeping and maintenance teams to uphold and improve property standards through effective teamwork.
- Delivered comprehensive training on customer service protocols and operational procedures, ensuring new staff readiness.
Education
Bachelor of Science - Hospitality
Balikesir University
Balikesir, Turkey09-2019
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Profit Sword
- Opera PMS
Languages
English
Full Professional
Timeline
Night Auditor
Union Station Nashville Yards Authograph Collection
06.2026 - Current
Guest Service Representative
Union Station Nashville Yards Autgoraph Collection
06.2023 - 06.2026
Bachelor of Science - Hospitality
Balikesir University