Olajawon Manning

Oversaw patient account balances, ensuring accuracy and preparedness for self-pay collections post-insurance processing.

Facilitated collaboration with admissions teams to verify patient financial responsibility and synchronize collection efforts with financial agreements.

Executed outbound collection calls to patients and families, ensuring timely payment of outstanding balances.

Managed high-volume inbound calls to resolve billing inquiries, invoices, and account concerns.

Implemented payment arrangements and structured payment plans to facilitate resolution of outstanding balances.

Delivered comprehensive daily and weekly reports to leadership on collection performance and account status.

Oversaw management of high volume patient accounts, ensuring organization and timely follow-up.

Executed processing of invoices and credit adjustments in alignment with established collections policies.

Facilitated timely responses to interdepartmental inquiries regarding patient accounts and care services.

Conducted comprehensive research and analysis of account data across multiple internal systems to ensure accurate balance collection.

Collaborated with revenue cycle teams to ensure account accuracy and facilitate collections readiness.

Analyzed and rectified escalated insurance billing discrepancies and account errors efficiently.

Providing customer service for the affordable Connectivity Program helped ensure that households were able to afford the broadband they needed for work, school, healthcare and more.

The ACP benefit provided a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands.

Eligible households could also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contributed more than $10 and less than $50 toward the purchase price.

The Affordable Connectivity Program was limited to one monthly service discount and one device discount per household.

Providing quality services to Cigna Dental Insurance members

Responding to all inquiries regarding dental plans.

Providing resolution to all dental inquiries.

Providing information on In-network and Out-of-Network Provider.

Processing claims and authorization.

Submitting appeal and grievance

●Provided patient education regarding oral hygiene and preventive dentistry.

●Answered patient questions related to their treatment plans or general inquiries about the office.

• Providing quality customer services via telephone and written response for Medicaid and Medicare members.
• Resolving questions and concerns for members.
• Providing details for plans and what services are qualified through plans.
• Processing claims and authorization.
• Submitting appeal and grievance
• Setting members to have quality experience with the provider, breakdown and explain what they should expect, so no potential issue arises.
• Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
• Prepared detailed reports on client data, including demographic information, financial status, health care needs.