Olivia Ayers
Nashville
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Skilled esthetician known for high productivity and efficient task completion. Possess specialized skills in facial treatments, chemical peels, and skin analysis. Excel in communication, time management, and client satisfaction, ensuring optimal service delivery in every interaction.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Esthetician
Massage Envy Spa
Bellevue
06.2025 - Current
- Conducted thorough skin analysis to assess client needs and customize treatment plans.
- Provided personalized product recommendations based on individual skin types and concerns.
- Scheduled appointments efficiently to maximize client satisfaction and minimize wait times.
- Delivered high-quality skincare treatments, including facials and body treatments.
- Executed sanitation practices to ensure a clean and safe environment for clients.
- Collaborated with team members to improve service delivery and client experience.
Student Spa Manager
Agape Institute of Estiology
Franklin
01.2024 - 08.2024
- Coordinated spa services to enhance client satisfaction and loyalty.
- Implemented efficient inventory control systems to reduce waste and costs.
- Designed marketing strategies that increased client engagement and retention.
- Developed training programs that improved staff skills and service quality.
- Optimized scheduling processes to maximize staff productivity and service availability.
- Established partnerships with local businesses to expand clientele base.
Client Relationship Manager
NPF Tax Strategies
Goodlettsville
01.2022 - 03.2024
- Managed client onboarding processes, ensuring seamless transitions and satisfaction from the outset.
- Developed tailored strategies to enhance client engagement and retention through personalized communication.
- Conducted regular performance reporting to evaluate client satisfaction and service effectiveness.
- Resolved client issues efficiently, employing problem-solving techniques to maintain satisfaction.
- Developed long-term rapport with clients to cultivate loyalty.
- Organized and led client meetings to discuss project progress, timelines, budgets, and other pertinent information.
- Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
- Collaborated with internal teams such as marketing, product development, finance. to ensure successful delivery of projects within budget constraints.
- Successfully negotiated multi-year contracts.
Creative Assistant Manager
Altard State
Franklin
02.2019 - 01.2022
- Identified opportunities for improvement within existing processes or procedures.
- Advised on best practices related to content creation, design trends.
- Reviewed all work before submission to ensure quality standards were met.
- Managed workflow and timelines for multiple projects simultaneously.
- Monitored progress against established goals throughout each project.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Supported retail associates to drive quality performance and experiences for guests.
Education
Cosmetology & Esthetics License - Esthetics Program
Agape Institute of Estiology
Franklin, TN 01.2024 - 08.2024
Skills
- Skin analysis
- Client relationship management
- Inventory control
- Team collaboration
- TN licensed esthetician
- Dermaplaning proficiency
- LED light therapy
- Facials and microdermabrasion
- Manual lymphatic drainage
- Customized skincare plans
- Extractions and pore cleansing
- Chemical peel proficiency
- Skin care education
- Client consultation
- Sales background
- Skincare product sales
- Acne treatment specialization
- Advanced facials specialist
References
References available upon request.
Timeline
Esthetician
Massage Envy Spa
06.2025 - Current
Student Spa Manager
Agape Institute of Estiology
01.2024 - 08.2024
Cosmetology & Esthetics License - Esthetics Program
Agape Institute of Estiology
01.2024 - 08.2024
Client Relationship Manager
NPF Tax Strategies
01.2022 - 03.2024
Creative Assistant Manager
Altard State
02.2019 - 01.2022