Olivia Baldwin
Kingsport
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bank Teller
Eastman Credit Union
Kingsport
01.2025 - Current
- Processed customer transactions efficiently at local bank branch.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer and balanced transactions daily.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Marketing Intern
Upper East Tennessee Human Development Agency
Kingsport
06.2023 - 01.2025
- Conducted market research to identify consumer trends and preferences.
- Assisted in developing marketing materials for various campaigns and promotions.
- Coordinated social media content across multiple platforms to enhance engagement.
Store Opener
Pals Sudden Service
Kingsport
05.2021 - 01.2025
- Opened store and prepared for daily operations efficiently.
- Organized merchandise displays to enhance customer experience.
- Trained new employees on store policies and procedures effectively.
- Maintained cleanliness and safety standards throughout the store.
- Assisted customers with inquiries and provided excellent service.
- Opened store in accordance with corporate policies and procedures.
- Managed the cash register, processed payments, and handled returns and exchanges.
- Provided feedback on products from customers to management team.
Education
Associate of Science - Mass Communication
Northeast State Community College
Blountville, TN 08.2021 - 05.2023
Skills
- Cash handling
- Transaction processing
- Account management
- Customer inquiries
- Market research
- Marketing coordination
- Point of sale operation
- Customer relationship management
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Upselling skills
- Problem-solving
- Data entry efficiency
- Customer relationship development
- Financial literacy
Timeline
Bank Teller
Eastman Credit Union
01.2025 - Current
Marketing Intern
Upper East Tennessee Human Development Agency
06.2023 - 01.2025
Associate of Science - Mass Communication
Northeast State Community College
08.2021 - 05.2023
Store Opener
Pals Sudden Service
05.2021 - 01.2025