Olivia Delanoy
Hendersonville
Summary
Healthcare and operations professional with experience in provider onboarding, clinical support, supervision, and business administration. Adept at improving workflows, training staff, and ensuring smooth coordination across healthcare and administrative teams. Known for strong communication, reliability, and the ability to perform effectively in fast-paced, patient-focused environments.
Overview
5
5
years of professional experience
Work History
Clinical Support Specialist
HarmonyCares
Troy, MI
07.2025 - Current
- Coordinated onboarding for new providers, including training, system access setup, and orientation to organizational processes and workflows.
- Served as the primary point of contact for providers, resolving operational issues and removing barriers to support efficient delivery of in-home assessments.
- Supported Specialty Programs through daily operational coordination, provider communication, and process improvement initiatives.
- Collaborated with cross-functional teams to ensure timely completion of onboarding requirements and ongoing provider support.
- Maintained accurate records and documentation while assisting with compliance-related processes and escalations.
Supervising Agent
American Income Life
Detroit, MI
07.2023 - 07.2025
- Recruited, trained, and mentored new agents, ensuring adherence to company policies and performance standards.
- Supervised daily sales activities and provided coaching to support productivity and goal attainment.
- Assisted agents with client presentations, policy applications, and customer service to enhance client satisfaction and retention.
- Supported team development through ongoing training, performance feedback, and problem resolution.
- Recognition: Top Supervising Agent (July 2024 & September 2024).
Business Administration Intern
Yorkshire & Stonebridge Manors
Walker, MI
01.2023 - 06.2023
- Supported the Executive Director with scheduling, correspondence, and daily administrative operations.
- Prepared reports, maintained records, and organized documentation to support regulatory compliance and operational efficiency.
- Coordinated staff communications, meetings, and follow-up activities to ensure effective information sharing across departments.
- Assisted with resident, staff, and administrative projects while maintaining accurate and confidential records.
Patient Transporter
Ascension Providence Hospital
Rochester, MI
05.2021 - 09.2021
- Transported patients safely and efficiently to diagnostic tests, procedures, and hospital units.
- Assisted patients with mobility needs while adhering to safety, infection control, and patient care protocols.
- Collaborated with nursing staff and clinical teams to ensure timely, coordinated patient transfers.
- Delivered professional and compassionate service while maintaining patient comfort and confidentiality.
Education
Bachelor of Science (B.S.) - Health Administration & Communication
Grand Valley State University
Allendale, MI04.2024
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Healthcare Operations Support
- Provider Onboarding
- HIPAA Compliance
- Scheduling & Coordination
- Data Entry & Documentation
Timeline
Clinical Support Specialist
HarmonyCares
07.2025 - Current
Supervising Agent
American Income Life
07.2023 - 07.2025
Business Administration Intern
Yorkshire & Stonebridge Manors
01.2023 - 06.2023
Patient Transporter
Ascension Providence Hospital
05.2021 - 09.2021
Bachelor of Science (B.S.) - Health Administration & Communication
Grand Valley State University