Olivia Dixon
Sevierville
Summary
Detail-oriented Medical Assistant with over five years of experience in clinical environments and staff training. Skilled in medical terminology, problem-solving, and guiding teams through critical situations to enhance patient care and clinic operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Fort Sanders Women's Specialist
Knoxville
11.2023 - Current
- Assisted MD and midwife with examinations and procedures while ensuring patient consent was collected before procedures. Collected and charted patient history in EMR, utilizing Advanta Chart and Cerner for accuracy. Guided medical assistants during critical situations, ensuring clinic operations remained efficient. Called patients to communicate lab results from providers, maintaining transparency and promptness. Ensured availability of equipment by restocking supplies for seamless transitions between shifts. Cleaned and operated autoclave to maintain sterilization standards for medical instruments. Performed non- stress tests (NST) and drew blood samples while ensuring lab accuracy. Obtained patient vitals, including weight, blood pressure, fundal height and fetal heart tones under direct supervision. Trained new medical assistants.
Medical Assistant
UT Occupational Health
Knoxville
06.2023 - 11.2023
- Collecting patient history, Scanning records into correct patient chart and charting in EMR. Performing urine Drug screens, collecting lab work and giving patient injections based on lab work. Making sure equipment is stocked and ready.
Medical Assistant II
Internal Medicine West
Knoxville
07.2021 - 06.2023
- Assisting MD or NP with examinations and procedures. Collecting patient history, vital signs, as well as swabbing for strep, covid, Flu. Then charting in Cerner, While maintaining chart accuracy. Performing urine dips, Lab work, injections and EKGs. Calling patients with lab results from the provider. Assist in medication refills and referrals for MD or NP. Trained new medical assistants and NPs joining. Making sure equipment is stocked and ready for next day. Cleaning autoclave, as well as running the autoclave. Schedule or Reschedule patients as needed.
Medical Assistant
Knoxville Dermatology Group
Knoxville
03.2021 - 07.2021
- Supported MD in Mohs surgery for cancer removal by providing essential assistance. Setting up and maintaining a sterile field to uphold infection control measures during surgeries. Collected patient histories, blood pressure readings and scribing for MD accurately. Facilitated incoming phone calls, directing inquiries to appropriate personnel.
Medical Assistant Intern
Women's Care Group
Maryville
02.2021 - 03.2021
- UNPAID-Gained proficiency in medical terminology and EMR systems. Performed patient intake and collecting vital signs efficiently. Studied blood draw procedures to enhance clinical skills.
Caregiver
Brookdale Assisted Living
Maryville
01.2021 - 03.2021
- Supported residents with daily health needs, including personal hygiene and dressing. Assisted with safe transfers between chair and bed. Assisted residents during bathroom visits to ensure comfort and privacy. Assisted residents with movement to and from their room for activities. Prepared and distributed food trays while maintaining sanitation standards. Cleaned dining areas post-meals to uphold hygiene protocols.
Call Center Representative supervisor
GC Services
Knoxville
03.2020 - 01.2021
- Handled inbound calls for billing concerns, power outages documentation, activated new customer accounts and managed power restoration requests. Promoted to supervisor, providing guidance and support to agents during calls. Facilitated call transfers for complex issues requiring supervisory intervention.
Call Center Representative
Dial America
Knoxville
10.2019 - 02.2020
- Performing outbound calls to parents who have requested information about Childcare for La Petite Academy, Tutor Time and The Children's Courtyard. The goal was to get parents to book a tour of the facility.
Education
High School Diploma -
James Madison High School (Online School)
Norcross, GA11-2018
Some College (No Degree) - Information Technology
King University
Knoxville, TNTechnical- Non-credited - Certified Clinic Medical Assistant
University of Tennessee
Knoxville, TN01-2021
Associate of Science - Nursing
Pellissippi State Community College
Knoxville, TN05-2026
Skills
- Time management
- Attention to detail
- Problem solving
- Training, supervising and mentoring
- Venipuncture and phlebotomy
- Medical terminology
- Patient triage
- Reliable team player
- Patient communication
- Compassionate
- Critical thinking and adaptive
- Vital signs assessment
- Electronic medical records
- Inventory and supply management
- Professional bedside manner
- Patient scheduling
Certification
- Certified Clinical Medical Assistant- NHA Certification
- CPR Certified
References
- Michelle Smith- Coworker From Internal Medicine West- 423-218-8474
- Deon Farmer- Coworker from Fort Sanders Women's Specialist- 865-394-5730
- Elizabeth Wheeler- Medical Assistant Team leader Fort Sanders Women's Specialist- 865-244-7427
Timeline
Medical Assistant II
Fort Sanders Women's Specialist
11.2023 - Current
Medical Assistant
UT Occupational Health
06.2023 - 11.2023
Medical Assistant II
Internal Medicine West
07.2021 - 06.2023
Medical Assistant
Knoxville Dermatology Group
03.2021 - 07.2021
Medical Assistant Intern
Women's Care Group
02.2021 - 03.2021
Caregiver
Brookdale Assisted Living
01.2021 - 03.2021
Call Center Representative supervisor
GC Services
03.2020 - 01.2021
Call Center Representative
Dial America
10.2019 - 02.2020
High School Diploma -
James Madison High School (Online School)
Some College (No Degree) - Information Technology
King University
Technical- Non-credited - Certified Clinic Medical Assistant
University of Tennessee
Associate of Science - Nursing
Pellissippi State Community College