Olivia Massey
Nashville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
General Manager
Bongo East and Game Point
Nashville-Davidson
07.2024 - Current
- Collaborated with local businesses and hosted board game events, increasing sales through community engagement.
- Mentored team members in communication and adherence to guidelines, enhancing work culture.
- Coordinated staffing schedules to align with business needs. to meet quarterly goals efficiently.
- Analyzed ingredient costs to set competitive menu prices. strategically to control cost of goods.
- Taught managers order placement, deposit handling, and operational training for daily functions.
- Implemented systems to sustain operational efficiency consistently.
- Performed routine equipment maintenance and executed on-the-fly repairs.
Assistant General Manager
Bongo Java
Nashville
03.2023 - 03.2024
- Managed daily operations and completed all necessary paperwork
- Monitored labor costs to ensure optimal staffing levels
- Created staff schedules to align with operational needs and team availability
- Trained all cashiers and baristas
- Processed payroll biweekly for all employees to ensure timely payment.
- Ordering inventory for coffee, milks, and paper goods
- Coordinated promotional events with local businesses to enhance community engagement
- Helped build a crew of like-minded employees who work hard and are efficient
Sales
USHEALTH Group
Nashville
01.2022 - 01.2023
- Conducted telephone appointments with prospective clients to build rapport and sell insurance policies.
- Explained options to prospective clients, facilitating sales of insurance policies tailored to their needs.
- Engaged customers with high-level service by clearly explaining document details, fostering trust and satisfaction.
- Secured referrals through personalized customer service, enhancing client relationships.
- Responded to customer inquiries and problems to promote great service.
- Calculated premiums and established payment methods, receiving customer payments.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Barista
Mamas java
Nolensville
08.2020 - 01.2022
- Prepared and served coffee beverages to customers
- Cashier
- Opened and closed the store according to established procedures
- Assisted in food preparation and kitchen maintenance
Associate Manager
Sonic Drive-In
Nolensville
03.2017 - 08.2020
- Managed operations to maintain profitability during Covid-19
- Achieved Servsafe certification to ensure food safety compliance
- Maintaining food safety procedures throughout the shift
- Resolved customer complaints to enhance satisfaction and loyalty
- Developed weekly staff schedule to ensure optimal coverage and efficiency
- Made sure we were running good and consistent ticket times
- Opening and closing the store
Skills
- Process optimization
- Team leadership
- Staff management
- Issue resolution
- Problem solving
- Financial assessment
Timeline
General Manager
Bongo East and Game Point
07.2024 - Current
Assistant General Manager
Bongo Java
03.2023 - 03.2024
Sales
USHEALTH Group
01.2022 - 01.2023
Barista
Mamas java
08.2020 - 01.2022
Associate Manager
Sonic Drive-In
03.2017 - 08.2020