Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Newton

Chattanooga

Summary

Results-driven professional with proven experience leading teams, training and mentoring employees, and fostering collaborative, high-performing work environments. Recognized for delivering operational excellence through strong communication, adaptability, and a commitment to exceptional customer service while consistently driving team success and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Team-Lead

Moccasin Bend Golf Club
09.2024 - Current
  • Championed guest-centric service standards empowering the team to elevate Club’s hospitality for mid-sized cities top public course with $2M+ annual revenue.
  • Establish standards for daily food-service operations, fostering teamwork and efficient attention-to-detail culture accommodating 30+K customers annually.

Member Services Representative

Fitness Central
12.2023 - 04.2025
  • Strengthened customer relations with above-and-beyond service and personal approach for family-centric fitness center with $5M+ annual revenue.
  • Lead with strong judgment and dynamic problem-solving skills through onboarding and addressing member concerns and enhancing family-friendly fitness center to 5.5K customers.

Customer Experience & Membership Specialist

Massage Envy
01.2023 - 07.2024
  • Drove customer experience initiatives connecting 1K monthly clients with massage, custom facials, advanced skincare treatments, and assisted stretch programs.
  • Displayed strategic leadership during dynamic customer satisfaction challenges reinforcing client confidence and satisfaction for local franchise with $1.2M annual revenue.

Administrative Assistant/Program Coordinator

Girls Inc.
08.2021 - 09.2022
  • Designed and led youth STEM development promoting engagement, learning and personal growth for 501(c)(3) nonprofit with $1.34M operating budget.
  • Team lead for community coordination with 900+ client families and 28 school partners delivering accurate and private information for director and coordinator strategic action.

Sales Associate

TJX Companies
09.2013 - 08.2019
  • Delivered customer-centered solutions through active listening and relationship-building for national retail giant with $14M+ in local annual sales.
  • Exemplar leader and dynamic problem-solver on sales floor. Management’s choice to train and mentor new employees.

Education

Bachelor of Science - Psychology

University of Tennessee
Chattanooga, TN
12-2025

Skills

  • Customer relations
  • Order fulfillment
  • Customer satisfaction
  • Staff education and training
  • Quality control
  • Interdepartmental communication

Timeline

Customer Service Team-Lead

Moccasin Bend Golf Club
09.2024 - Current

Member Services Representative

Fitness Central
12.2023 - 04.2025

Customer Experience & Membership Specialist

Massage Envy
01.2023 - 07.2024

Administrative Assistant/Program Coordinator

Girls Inc.
08.2021 - 09.2022

Sales Associate

TJX Companies
09.2013 - 08.2019

Bachelor of Science - Psychology

University of Tennessee
Olivia Newton