Olivia Painter
Oak Ridge
Summary
Experienced in managing complex admissions processes and providing guidance to prospective clients. Utilize organizational and communication skills to ensure seamless processing and positive interactions with applicants. Knowledge of admissions procedures and regulations maintains high standards of integrity and efficiency. Offer a blend of skills pertaining to various roles in mental health and recovery-related fields, including strong organizational skills, effective communication, efficient time management, exceptional consumer service skills, a great bedside manner, and a deep understanding of 12-step recovery-based programs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Hope of East Tennessee
02.2024 - 12.2024
- Provided exceptional customer service during phone and email interactions with prospective clients, their families, and referral sources by addressing concerns promptly and professionally.
- Confirmed all insurance benefits, or completed intake qualifications for grant admissions.
- Assisted in client admission process including intake assessment, drug testing, signing release of information
- Conduct initial telephone screenings of potential clients and referents to determine eligibility for admission.
- Organized communication between all programs involved in the admissions process, fostering collaboration and efficiency.
- Enhanced client experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with clients, families, referral sources and visitors by consistently displaying empathy, and professionalism.
- Collaborated with all program directors to ensure seamless coordination of all aspects of client care from admission to discharge.
Behavioral Health Technician
Knoxville Recovery Center
03.2023 - 01.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy as well as trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
Resident Assistant
Ridgeview Behavioral Health Services
10.2022 - 03.2023
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Delivered exceptional care to residents with diverse mental health needs.
- Assisted residents with all activities of daily living as needed.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Established and enforced residence policies to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Promoted health and wellness through meal planning, and monitoring and documenting med passes.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Facilitated social interactions among residents through engaging group activities and outings.
- Escorted residents to community activities and games and encouraged participation, and logged
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities every shift.
Travel Agent
IGT Solutions
06.2022 - 10.2022
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Supervised payments via credit and debit cards, and credit card reward points and handled sensitive information with professionalism and discreteness.
- Educated clients on the process of converting credit card points into travel miles.
Transporter
East Tennessee Auto Sales
01.2019 - 01.2022
- Traveling to collect vehicles bought at auction in a timely and efficient way, including budgeting, scheduling, logistics of travel, and other costumer services duties when dealing with auctions and other dealerships
- Achieved consistent on-time delivery rates due to careful coordination with owners and other drivers.
- Ensured safe and damage-free vehicle deliveries by adhering to strict safety guidelines and protocols.
- Reduced turnaround time for vehicle drop-offs with effective route planning and scheduling.
Education
Degree -
King University
Kingsport, TN01.2019
Diploma - undefined
Heritage High School
Maryville, TN01.2010
Skills
- Time Management
- CPI Certification, CPR Certification, CPRS Certification, Narcan Administration Certification
- Recovery Knowledge/Experience
- 12-Step Recovery Knowledge
- Client Relations
- Recovery/Medical Admissions Processes
- Good bedside manner
- Computer literacy
- Well-versed in insurance
- Hospitable and friendly
Certification
- Tennessee Driver's License
- CPR/AED Certification
- NCI CPI Deescalation Training
- Narcan Administration Certified
Languages
English
Native or Bilingual
Timeline
Admissions Coordinator
Hope of East Tennessee
02.2024 - 12.2024
Behavioral Health Technician
Knoxville Recovery Center
03.2023 - 01.2024
Resident Assistant
Ridgeview Behavioral Health Services
10.2022 - 03.2023
Travel Agent
IGT Solutions
06.2022 - 10.2022
Transporter
East Tennessee Auto Sales
01.2019 - 01.2022
Diploma - undefined
Heritage High School
- Tennessee Driver's License
- CPR/AED Certification
- NCI CPI Deescalation Training
- Narcan Administration Certified
Degree -
King University
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