Olivia Stewart
Oakridge
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Scheduling Specialist
Community Health Systems, CHS
01.2022 - 10.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Scheduling Coordinator
Care Around the Block
01.2021 - 10.2021
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Maintained up-to-date information in electronic medical records software.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
Receptionist
Summit Medical Group Of Oak Ridge
09.2018 - 12.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Precisely evaluated and verified benefits and eligibility.
CNA
Villaspring Of Erlanger
09.2015 - 09.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Conner High School
Hebron, KY05-2015
Skills
- Medical terminology knowledge
- Appointment Scheduling
- Insurance Verification
- Medical billing knowledge
- Scheduling appointments
- Multi-line telephone skills
- EMR / EHR
- Employee Supervision
- Patient confidentiality
- Multitasking
Timeline
Scheduling Specialist
Community Health Systems, CHS
01.2022 - 10.2024
Scheduling Coordinator
Care Around the Block
01.2021 - 10.2021
Receptionist
Summit Medical Group Of Oak Ridge
09.2018 - 12.2020
CNA
Villaspring Of Erlanger
09.2015 - 09.2018
High School Diploma -
Conner High School
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