Olivia Sweeting
Nashville
Summary
Dedicated professional with strong skills in client assessment, goal setting, and conflict resolution. Proven ability to develop effective care plans and monitor progress, ensuring clients achieve their objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Low Intensity Family Center Coach
Workforce Essentials
Nashville
12.2024 - Current
- Screen applicants for eligibility for the Program.
- Verify Income using U.S. Department of Health and Human resources income guidelines.
- Complete Care Plan with set goals.
- Conducted skills assessments to identify client strengths and areas for improvement, facilitating tailored support.
- Provided ongoing support and guidance during clients' job and school search processes, enhancing their confidence and readiness.
- Assisted clients in setting career goals and creating actionable steps to achieve them.
- Monitored client progress and adjusted strategies to meet unique needs, ensuring personalized development and goal achievement.
- Organized and implemented training sessions to enhance skills and physical strength of participants.
Property Manager
First Cumberland Properties
Nashville
07.2021 - 07.2024
- Managed tenant communications and addressed concerns promptly and professionally.
- Oversaw lease agreements and ensured compliance with local regulations consistently.
- Conducted property inspections to assess condition and identify necessary improvements.
- Coordinated property maintenance and repairs with vendors and contractors to ensure timely and effective service delivery.
- Implemented marketing strategies to attract new tenants for available properties.
- Facilitated move-in and move-out processes for tenants to enhance tenant experience and satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary, in accordance with state laws and procedures.
- Processed and verified tenant paperwork efficiently to ensure compliance with leasing requirements.
- Prepared monthly reports on financial performance to inform management decisions and track property profitability.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
School Bus Driver
CMCSS
Clarksville
05.2019 - 07.2021
- Operated school bus safely, following designated routes and schedules.
- Secured student safety during boarding and disembarking from bus, contributing to overall transportation safety.
- Communicated effectively with parents and school officials regarding transportation issues.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Monitored student behavior to maintain a respectful and safe environment, enhancing overall student conduct on bus.
- Managed emergency situations calmly, following established safety protocols.
- Documented incidents and reported issues to school authorities promptly, facilitating quick resolution of transportation concerns.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated motorized ramps and lifts to assist special needs students.
Property Manager
Our Lady's Manor
Alexandria
07.2018 - 09.2019
- Oversaw lease agreements and ensured compliance with local regulations consistently.
- Conducted property inspections to assess conditions and schedule necessary improvements.
- Facilitated move-in and move-out processes for tenants, ensuring timely transitions and positive tenant experiences.
- Developed positive relationships with tenants to foster community engagement within properties.
- Managed resident complaints and expedited maintenance requests, enhancing tenant satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed and verified tenant paperwork to ensure compliance with leasing requirements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Exercised direct supervision over property staff.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Education
Associate in General Studies - Early Childhood Education
Chattahoochee Valley Community College
Phenix City, AL01-2002
Skills
- Client assessment
- Care plan development
- Goal setting
- Progress monitoring
- Motivational interviewing
- Trauma-informed counseling
- Client needs assessment
- Community resources
- Client records management
- Appointment coordination
- Program support
- Coaching proficiency
- Resource management
- Data collection
- Administration and management
- Time management abilities
- Conflict resolution
- Effective communication
- Active listening
- Emotional intelligence
- Needs assessment
- Customer relationship management
- Record keeping
- Needs assessment
Certification
- Certified ACOP, Tax Credit, Section 8 and HUD housing
- Certified with National Association Educational Institute
- Certified CDL License Endorsements PSF
- Certificates in Microsoft Word, Excel, Outlook and Taems
- Certified CPR and First Aide
Timeline
Low Intensity Family Center Coach
Workforce Essentials
12.2024 - Current
Property Manager
First Cumberland Properties
07.2021 - 07.2024
School Bus Driver
CMCSS
05.2019 - 07.2021
Property Manager
Our Lady's Manor
07.2018 - 09.2019
Associate in General Studies - Early Childhood Education
Chattahoochee Valley Community College