Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Ward

Memphis

Summary

Highly organized and detail-oriented professional with a proven track record of enhancing customer experiences and increasing overall satisfaction in the hospitality and retail industries. Skilled in efficiently managing seating arrangements and resolving complex issues, while maintaining a clean and welcoming environment. Possesses exceptional customer service abilities and a strong knowledge of medical terminology and blood collection techniques. Continuously strives for excellence and enjoys mentoring others on effective customer service strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Designated Hitter

Walgreens
01.2025 - Current
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Customer Service Associate

Walgreens
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Hostess

Munford Funeral Home
08.2024 - 11.2024
  • Coordinated with clergy, cemetery staff, and other service providers to ensure seamless funeral services.
  • Developed strong relationships with families, addressing their needs and concerns throughout the entire process.
  • Maintained a clean and organized workspace, promoting a calming environment for grieving families.
  • Enhanced family satisfaction by providing compassionate and attentive service during funeral arrangements.

Cake Decorator

Baskin Robbins
06.2024 - 10.2024
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Focused on learning new skills and staying updated with industry changes.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.

Hostess

Huey's
06.2022 - 09.2022
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Pick-Up Associate

Kroger
11.2017 - 03.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Education

High School Diploma -

Bolton High School
Arlington, TN
05.2019

Certificate of Phlebotomy Training -

Phlebotomy USA
Memphis, TN
12-2022

Skills

  • Greeting guests

  • Time management

  • Venipuncture expertise

  • Record keeping

  • Blood collection techniques

  • Attention to detail

  • Empathy and compassion

  • Proper labeling

  • Butterfly needle technique

  • Medical terminology knowledge

  • Patient preparation

  • Specimen handling

  • Continuous learning

  • Customer service

  • Data entry

  • Confidentiality and HIPAA

  • Team collaboration

  • Workflow optimization

  • Prescription filling

  • Upholding regulations

Certification

Phlebotomist Certification from an NHA accredited program

Pharmacy Technician License

Timeline

Designated Hitter

Walgreens
01.2025 - Current

Customer Service Associate

Walgreens
09.2024 - Current

Hostess

Munford Funeral Home
08.2024 - 11.2024

Cake Decorator

Baskin Robbins
06.2024 - 10.2024

Hostess

Huey's
06.2022 - 09.2022

Pick-Up Associate

Kroger
11.2017 - 03.2021

High School Diploma -

Bolton High School

Certificate of Phlebotomy Training -

Phlebotomy USA

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Olivia Ward