Olivia Whitlock
Limestone
Summary
Friendly and motivated team leader with great people skills and sales experience. Dedicated to providing detail-oriented production, and preparation, all while maintaining excellent time management skills. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Excellent at providing a positive outlook for fellow employees and customers to insure a positive work environment. Superior customer service skills and commitment to product quality and operational efficiency. Extremely flexible and has thrived in every department all while maintaining positivity.
Overview
5
5
years of professional experience
Work History
Barista
Stillwaters Coffeehouse
01.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Art Studio Assistant
Mountain Mama Pottery
09.2022 - 12.2022
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Established and maintained productive, professional working relationships to promote beneficial project results.
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- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Advertised and sold art online and at art exhibitions and fairs to increase exposure.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Implemented artistic vision to give art purpose and meaning.
Printing - Order Administrator
LabConnect
06.2022 - 09.2022
- Prepared and operated offset printing press for maximum efficiency and production.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Proofed all job orders, securing client approval prior to production.
- Successfully completed monthly safety training sessions.
- Logged, trafficked and updated projects in job management software.
Barista
Troyers Country Market And Beartracks Coffee
05.2020 - 06.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Prepared eye-catching, creative latte art to please customers.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Promoted additional items with beverages, increasing store sales.
Packaging/Stocking
Troyers Country Market
03.2019 - 05.2020
- Reviewed orders by inspecting labeling, packaging and contents.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Measured product sizes, packaging equipment needed and packing options.
Cashier
Troyers Country Market
05.2018 - 02.2019
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processed customer refunds and exchanges according to established guidelines.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science -
Northeast State Community College
05.2024
High School Diploma -
Home Life Academy
Jackson, TN05.2022
Skills
- Friendly and outgoing
- Professional demeanor
- Food Preparation and Safety
- Point of sale operation
- Cleaning/Organizing
- Outstanding attention to detail
- Recognized quality to boost customer satisfaction, thus receiving over 50 customer accolades
- Adaptive and Creative
- Revamped inventory processes by restructuring inventory storage, thus resulting in zero safety incidences
Timeline
Barista
Stillwaters Coffeehouse
01.2023 - 09.2023
Art Studio Assistant
Mountain Mama Pottery
09.2022 - 12.2022
Printing - Order Administrator
LabConnect
06.2022 - 09.2022
Barista
Troyers Country Market And Beartracks Coffee
05.2020 - 06.2022
Packaging/Stocking
Troyers Country Market
03.2019 - 05.2020
Cashier
Troyers Country Market
05.2018 - 02.2019
Associate of Applied Science -
Northeast State Community College
High School Diploma -
Home Life Academy
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