Olivia Williams
Maryville
Summary
Proven Operations Specialist skilled in process improvement and workflow coordination. Expertise in data analysis and facilities management, focused on enhancing customer experiences and streamlining operations. Results-driven Operations Specialist with a strong focus on process improvement, data analysis, and facilities management. Proven ability to enhance workflow efficiency and support high-performing teams in delivering top-notch services.
Overview
9
9
years of professional experience
Work History
Operations Specialist
OTC Industrial Technologies
Alcoa
04.2022 - Current
- Assisting the operations manager in leading and support field service teams delivering integrated facilities management, cleaning, repair, and preventive maintenance services at customer locations.
- Coordinated daily operations to streamline workflow and increase efficiency.
Customer Service Sales Representative
Sleep Number
Kenosha
02.2019 - 03.2022
- Discover each customer’s sleep needs and match them with the right Sleep Number products.
- Assisted customers in selecting Sleep Number products tailored to their needs.
- Educated customers on product features and benefits to enhance their purchasing decisions.
Customer Service Representative
Consumers Credit Union
Gurnee
01.2017 - 02.2019
- Provided exceptional support to members through phone interactions.
- Resolved member inquiries efficiently using customer relationship management software.
- Educated clients on financial products and services to enhance their understanding.
Education
Associate of Arts -
Bethel University
McKenzie04-2013
High School Diploma -
West Carroll High School
Atwood05-1991
Skills
- Operations management
- Facilities management
- Process improvement
- Data analysis
- Workflow coordination
- Customer relationship management
Timeline
Operations Specialist
OTC Industrial Technologies
04.2022 - Current
Customer Service Sales Representative
Sleep Number
02.2019 - 03.2022
Customer Service Representative
Consumers Credit Union
01.2017 - 02.2019
Associate of Arts -
Bethel University
High School Diploma -
West Carroll High School