Hi, I’m
Olivia Yates
Blountville
Summary
Season Barista Shift lead with strong background in team work and efficiency. Exceptional knowledge in coffee, tea, soft drink production and assembly. Professional with desire to develop a strong and exceptional experience with associates and customers alike. Highly motivated employee aimed to take on challenges and learn to adapt to such challenges.
Overview
6
years of professional experience
2024
years of post-secondary education
Work History
GPM InvestmentsBristol
Barista Shift Lead
12.2024 - Current
Job overview
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and special requests effectively.
- Received and provided orders as requested.
- Efficient in teamwork
- Handled cash transactions accurately and managed the register efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Stocked shelves with ingredients needed to make drinks and food.
- Participated in training sessions to enhance product knowledge and sales skills.
- Provided efficiency opening and closing of store.
- Supervised daily operations and ensured smooth workflow during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Maintained cleanliness and organization in the coffee shop environment.
- Handled cash transactions and balanced registers at shift end.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Resolved customer complaints or referred them to a manager as needed.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Monitored the performance of staff to ensure that quality standards were met.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Ingles SupermarketJohnson City
Deli Associate
03.2022 - 11.2023
Job overview
- Prepared high-quality deli meats and cheeses for customer orders.
- Maintained cleanliness and organization of the deli counter and equipment.
- Assisted customers with product selection and provided tailored recommendations.
- Collaborated with team members to restock inventory and manage supplies.
- Ensured compliance with food safety standards during food preparation and storage.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Prepared sandwiches according to customer specifications.
- Maintained cleanliness of deli area, including tables and counters.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Documented and entered special orders for event catering and party trays.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Cleaned utensils, dishes, and glasses for customer use.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Sliced meats and cheeses and weighed deli items for customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
PALS ProgramBlountville
Fast Food Worker
04.2020 - 03.2021
Job overview
- Prepared food items following safety and sanitation guidelines.
- Provided excellent customer service during busy meal periods.
- Stocked supplies and ensured inventory levels met daily demands.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches. according to restaurant standards.
- Provided quality customer service by adhering to company policies and procedures.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Ensured that all food products were prepared fresh daily and stored properly.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Adhered to company policies regarding attendance and punctuality.
- Made and served coffee, tea and fountain drinks.
- Checked expiration dates on products prior to stocking shelves or serving customers.
Education
West Ridge High SchoolBlountville, TN
University Overview
- Played Flute in the marching band and concert year round.
- Advanced Placement (AP) Literature
- Advanced Placement (AP) Psychology
Sullivan Central High SchoolBlountville, TN
University Overview
- Played Flute in the marching band and concert band year round.
Skills
- Beverage preparation
- Cash handling
- Food safety compliance
- Staff training
- Customer service
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Cash handling proficiency
- Cleanliness standards
- POS system operation
- Barista training
- Self motivation
- Waste management
- Organize supplies
- Cash register counting
- Continuous improvement
- Beverage service
- Excellent communication
- Food preservation
- Food production
- Food and beverage service
- Problem-solving
- Cross-training
- Order processing
- Sanitation standards
- Critical thinking
Accomplishments
- Received multiple awards during time in the marching band such as, Instrumental Music award, recognition of outstanding achievement in the instrumental program, The Chevron award, and most improved marching woodwind.
References
References available upon request.
Timeline
Barista Shift Lead
GPM Investments
12.2024 - Current
Deli Associate
Ingles Supermarket
03.2022 - 11.2023
Fast Food Worker
PALS Program
04.2020 - 03.2021
West Ridge High School
05.2023