Omar Connelly
Knoxville,Knoxville
Summary
Dynamic professional with a proven track record in customer engagement and stock replenishment, honed across roles at Rocket Fizz Soda Pop and Candy Shop and other notable employers. Excels in stress tolerance and clear communication, significantly enhancing customer satisfaction. Demonstrates exceptional multitasking and organizational abilities, ensuring efficient operations and service excellence.
Overview
3
3
years of professional experience
Work History
Rocket Fizz Team Members and Supervisors
Rocket Fizz Soda Pop and Candy Shop
08.2024 - Current
- Kept machines and surrounding areas maintained and clean.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Answered customer questions and provided detailed product information.
- Opened, removed, filled and secured currency cassettes from kiosks, ATMs, currency dispensers and jackpot machines.
Patient Sitter
Your Home Team Care
01.2024 - 02.2024
- Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
- Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
Cashier
The Fresh Market
02.2023 - 07.2023
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Food Runner
Regal Entertainment Group
03.2022 - 01.2023
- Greeted customers and provided outstanding customer service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
Online Grocery Pickup
Walmart
11.2021 - 01.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
L&N STEM Academy
Knoxville, TN05-2023
Skills
- Stock replenishment
- Product display
- Patient communication
- Stress tolerance
- Cash handling and management
- Multitasking and organization
- Customer engagement
- Clear communication
- Attention to detail
- Cash management
- Service station maintenance
- Foodservice
Timeline
Rocket Fizz Team Members and Supervisors
Rocket Fizz Soda Pop and Candy Shop
08.2024 - Current
Patient Sitter
Your Home Team Care
01.2024 - 02.2024
Cashier
The Fresh Market
02.2023 - 07.2023
Food Runner
Regal Entertainment Group
03.2022 - 01.2023
Online Grocery Pickup
Walmart
11.2021 - 01.2022
High School Diploma -
L&N STEM Academy
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