Omar Ulloa
Oakland
Summary
Results-oriented professional with a strong background in district operations and customer account management. Experienced in driving sales growth and enhancing customer satisfaction while ensuring operational excellence. Demonstrated leadership in developing high-performing teams and implementing strategies that boost profitability.
Overview
7
7
years of professional experience
Work History
Assistant District Rental Manager
Penske Truck Leasing
Memphis
08.2022 - Current
- Oversee performance of an 800-unit fleet, trending 80% to 92% utilization rate, ranked 10th of 83 districts, ensuring maintenance readiness and cost efficiency.
- Support district level financial performance, contributing to $17M in commercial revenue, $2.3M in consumer revenue, and a DOP of 26.4% YTD, ranking 26th out of 83 districts.
- Lead and develop a team of 16+ associates, focusing on performance management, workforce planning, and operational consistency.
- Analyze utilization, maintenance, and cost data to support fleet optimization and operational decision making.
- Strengthened strategic account relationships by managing service expectations, resolving issues, and fostering long-term partnerships.
Branch Rental Manager
Penske Truck Leasing
Memphis
10.2021 - 08.2022
- Led two branches to company goal of 40% monthly DOP throughout the year.
- Implemented process improvements that streamlined operations and directly contributed to increased sales.
- Managed daily branch operations, enhancing customer service levels to meet client needs.
- Managed several local and national rental accounts.
Assistant Branch Rental Manager
Penske Truck Leasing
Memphis
10.2019 - 10.2021
- Oversaw major accounts management.
- Coordinated vehicle maintenance schedules to minimize downtime and ensure operational readiness.
- Provided leadership and guidance to new employees.
- Resolved escalated customer concerns to maintain service quality and enhance customer experience.
Management Trainee/Logistics Coordinator
Penske Truck Leasing
Memphis
03.2019 - 10.2019
- Managed HikeNet/Draiver system to ensure proper staffing, scheduling, and process efficiencies for vehicle fleets across locations.
- Facilitated the consumer inventory management process to ensure all locations have the necessary equipment to meet reservation opportunities while maintaining costs within the hiking business plan expenditure amount.
- Coordinated with maintenance, asset management, sales, and marketing to enhance customer satisfaction.
- Followed policies and processes to optimize running costs and maintenance overhead.
Education
Bachelor of Business Administration - International Business
University of Memphis - Fogelman College of Business and Economics
Memphis, TNSkills
- Fleet management
- Logistics Coordination
- Fleet & Transportation Management Tools
- Utilization analysis
- Performance metrics
- Microsoft Office proficiency
- Team Leadership & Training
- Bilingual - English and Spanish
- Verbal and written skills
Websites
Timeline
Assistant District Rental Manager
Penske Truck Leasing
08.2022 - Current
Branch Rental Manager
Penske Truck Leasing
10.2021 - 08.2022
Assistant Branch Rental Manager
Penske Truck Leasing
10.2019 - 10.2021
Management Trainee/Logistics Coordinator
Penske Truck Leasing
03.2019 - 10.2019
Bachelor of Business Administration - International Business
University of Memphis - Fogelman College of Business and Economics