OMARR HURD
Cordova
Summary
Dynamic Executive Leader | Driving Growth, Operational Excellence & Strategic HR Leadership Strategic and results-driven executive leader with extensive experience in healthcare, logistics, and non-profit sectors. Proven ability to drive revenue growth, optimize operations, and enhance workforce engagement through innovative leadership and policy development. Adept at streamlining business processes, ensuring regulatory compliance, and fostering high-performance workplace cultures. Recognized for expertise in strategic planning, human resources management, and financial oversight, with a commitment to excellence in leadership and operational success.
Overview
12
12
years of professional experience
Work History
Executive Director
American House Senior Living Communities
06.2025 - Current
- Fostered partnerships with local agencies to enhance service delivery and resource allocation.
- Directed fundraising efforts, cultivating relationships with donors and enhancing revenue streams.
- Mentored senior leadership team, fostering professional development and capacity building across departments.
- Advocated for policy changes that improved housing accessibility within the community framework.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Assistant Executive Director
Opus of East Memphis
02.2023 - 06.2025
- Partner with the Executive Director to oversee operations, budgets, and regulatory compliance within an integrated care facility encompassing Independent Living, Assisted Living, and Memory Care.
- Monitor staffing levels, drive employee engagement, and implement strategic initiatives to improve retention and performance.
- Strengthen partnerships with healthcare professionals, residents, and families to enhance service delivery and community engagement.
- Implement workforce retention strategies to improve staff morale, engagement, and productivity.
- Ensure regulatory compliance with state and federal healthcare guidelines while maintaining high operational standards.
- Drive financial performance through effective budget management and operational improvements.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
Executive Housekeeping Manager
Hilton
01.2022 - 01.2023
- Led daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Streamlined inventory management processes, optimizing supply usage and reducing waste.
- Collaborated with other departments to create cohesive guest experiences through effective communication.
- Conducted regular inspections to enforce quality control measures and maintain Hilton's brand standards.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Executive Director
Thrive Homes, INC.
01.2021 - 02.2022
- Directed all aspects of business operations, including recruitment, employee retention, compliance, and financial planning.
- Developed and executed SOPs, budgets, and company policies to ensure operational excellence and regulatory adherence.
- Managed relationships with clients, conservators, and stakeholders to maintain service satisfaction and organizational integrity.
- Spearheaded initiatives to enhance employee retention, training, and leadership development.
- Oversaw financial planning, revenue management, and business growth strategies.
- Led strategic planning initiatives to align organizational goals with community needs.
- Oversaw budget management, ensuring financial sustainability and effective resource utilization.
- Implemented performance metrics to evaluate program effectiveness and drive continuous improvement.
Human Resources Director
Waters of Memphis
01.2019 - 01.2021
- Directed all human resources functions, including recruitment, policy development, performance management, and employee relations.
- Designed and implemented company policies in compliance with ADA, FMLA, Title VII, and other employment regulations.
- Conducted staff training programs to enhance workforce productivity and regulatory compliance.
- Managed payroll administration, benefits coordination, and employee evaluations to optimize workplace efficiency.
- Developed strategies to reduce turnover and improve employee satisfaction.
Facility Manager
Green Care Homes of Tennessee, INC.
01.2017 - 01.2019
- Managed day-to-day facility operations, ensuring compliance with state and federal healthcare regulations.
- Coordinated with clinical, administrative, and marketing teams to enhance service delivery and business development.
- Led initiatives to improve operational efficiency, resident satisfaction, and quality of care.
- Implemented process improvements to streamline administrative functions and enhance workforce effectiveness.
General Manager
Extended Stay America
01.2014 - 01.2017
- Managed daily hotel operations, overseeing a $2.2 million annual revenue portfolio and ensuring financial efficiency.
- Supervised and trained a team of 35 employees, fostering a high-performance and customer-focused work environment.
- Improved revenue streams by optimizing operational procedures and enhancing guest satisfaction.
- Ensured financial accuracy by monitoring receivables, commission payments, and budget allocations.
- Implemented operational best practices to enhance efficiency and profitability.
Education
Bachelor of Business Administration -
LeMoyne-Owen College
Memphis, TN01.2022
Skills
- HR & Payroll Systems
- Regulatory Compliance Tools
- Financial Management & Budgeting
- Healthcare & Facility Management
- CRM & Client Management
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
- Executive Leadership
- Strategic Planning
- Business Operations
- Process Optimization
- Budgeting & Financial Oversight
- Performance Management
- Stakeholder Engagement
- Conflict Resolution
- HR Management
- P & L Management
- Staff Development
- Relationship Building
- Customer Retention
- Talent Acquisition
- Policy Development & Compliance
- Change Management
- Healthcare Administration
- SOP Development
Timeline
Executive Director
American House Senior Living Communities
06.2025 - Current
Assistant Executive Director
Opus of East Memphis
02.2023 - 06.2025
Executive Housekeeping Manager
Hilton
01.2022 - 01.2023
Executive Director
Thrive Homes, INC.
01.2021 - 02.2022
Human Resources Director
Waters of Memphis
01.2019 - 01.2021
Facility Manager
Green Care Homes of Tennessee, INC.
01.2017 - 01.2019
General Manager
Extended Stay America
01.2014 - 01.2017
Bachelor of Business Administration -
LeMoyne-Owen College