Programming: Python,Basics of Programming
Database :SQL, Oracle
Tools: Jira,Confluence ,Microsoft Azure,Oracle Identity Manager(OIM),Service Now
Ophilia Thomson Paul
Data Analyst
Chennai
Summary
Detail-oriented individual with over 5+ years of experience as Data Analyst and over all 13.5 years of comprehensive experience with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Senior Data Analyst
Cognizant - CHUBB INSURANCE
04.2020 - Current
- Implemented data-driven strategies that reduced the average claims processing time by 30 minutes, improving customer satisfaction scores.
- Reduced customer complaints by 40% through improved claims investigation methodologies, enhancing overall customer satisfaction
- Assisted in managing high volume of A&H claims, expediting processing and improving overall customer experience
- Increased claims resolution rate by 50% through effective claims handling practices
- Participated in the development of a comprehensive risk management strategy, leading to a reduction in claim disputes
- Efficiently analyzed over 30000 insurance claims annually
- Increased claims resolution rate by 50% through effective claims handling practices
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
Oracle (PL/SQL Developer)
Cognizant - CHUBB INSURANCE
04.2014 - 10.2019
- EMIR is a management repository that stages all the data coming in across regions like Latin America, Europe and Asia specific from applications like Genius, Adapt, Echo, Actuarial, Lloyds etc..
- The data will either be loaded into relational or staging databases through the ETL tools and will be hosted in the front end webpages via Cognos
- Script preparation during every production release
- Synchronization of data in all regions after every production release
- Involved in maintaining Oracle DB related activities
- Creating procedures, packages, views, tables, triggers, sequences, synonyms and database links as per requirement
- Involved in creating PL/SQL scripts & objects
- Inserting, Updating and deleting data based on the requirement
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Network Analyst
Cognizant
09.2011 - 03.2014
- Cognizant Internal Network Support
- Provide Network Related Support for all Cognizant Associates spread across many Locations like Chennai, Coimbatore, Bangalore, Kochi, Kolkata, Pune, Mumbai and Gurgaon.
Education
Bachelor of Computer Application -
Stella Maris College
Chennai, Tamil Nadu 06.2008 - 05.2011
Higher Secondary - undefined
St. Ursula's Anglo Indian Higher Secondary School, Church Park
Chennai, Tamil Nadu 06.2006 - 05.2008
High School - undefined
St. Kevin's Anglo Indian Higher Secondary School
Chennai, Tamil Nadu 06.1995 - 05.2006
Skills
Certification
Python for Data Analysis, Comprehensive course on data analysis with Python and Business statistics., V.P.N Training Institute, Chennai
Timeline
Senior Data Analyst
Cognizant - CHUBB INSURANCE
04.2020 - Current
Oracle (PL/SQL Developer)
Cognizant - CHUBB INSURANCE
04.2014 - 10.2019
Network Analyst
Cognizant
09.2011 - 03.2014
Bachelor of Computer Application -
Stella Maris College
06.2008 - 05.2011
Higher Secondary - undefined
St. Ursula's Anglo Indian Higher Secondary School, Church Park
06.2006 - 05.2008
High School - undefined
St. Kevin's Anglo Indian Higher Secondary School
06.1995 - 05.2006
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