O'She Irby
Gallatin
Summary
Results-oriented Manager with over a decade of experience in logistics and plant operations. Expertise in KPI-driven performance management, regulatory compliance, and workforce development. Successfully aligned cross-functional teams to enhance workflow and maximize ROI across multiple sites.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist
PageOne Legal
Nashville
09.2025 - Current
- Managed collections by regularly following up on overdue accounts to minimize outstanding balances.
- Processed customer invoices for legal services, ensuring accuracy and timely dispatch.
- Maintained detailed records of payments and outstanding balances consistently.
- Collaborated with legal teams to effectively resolve billing discrepancies, enhancing client satisfaction.
- Utilized accounting software to track transactions and streamline workflows.
General Manager
Chandler, Campbell and Dashcle
Nashville
09.2025 - Current
- Developed operational strategies to enhance workflow and reduce costs.
- Oversaw daily operations, enhancing departmental efficiency and effectiveness.
- Coordinated cross-departmental projects to streamline processes and improve collaboration.
- Coordinated with other departments, ensuring timely and successful service delivery.
- Facilitated training programs, improving employee skills and knowledge retention.
- Resolved escalated customer service issues in a timely manner.
Client Relations Manager
Sirrom and Asscoicates
Franklin
01.2021 - 09.2025
- Led operations and safety compliance across 4 locations and 20+ contractors, implementing standardized training and equipment procedures to enhance safety and operational consistency
- Drove performance improvements through data-driven KPI reporting, delivering actionable insights that informed decision-making
- Developed strategic plans with clients, aligning operational goals to meet company objectives and enhance client satisfaction
Plant Operations Supervisor Contract
DHL Supply Chain Henkel
Bowling Green
01.2020 - 01.2021
- Oversaw daily plant activities, including equipment optimization, process improvements, and labor management, to hit production and profit targets
- Coordinated with IT and logistics teams to resolve systems issues and implement technical upgrades
- Lead projects for Tops Company during the COVID-19 pandemic
- Provided client support and communicated technical updates and project progress
Inventory Coordinator Supervisor
Conn's HomePlus Distribution Center
La Vergne
05.2015 - 01.2020
- Supervised inventory control, equipment maintenance, and service ticket resolution via email and client portals
- Collaborated with internal IT to troubleshoot system integration issues and maintain digital inventory platforms
- Ensured on-time delivery by optimizing transportation routes based on logistics software analysis
- Directed warehouse labor force in line with real-time operational demands
Inventory Control Supervisor
GEODIS Apple
Mt. Juliet
01.2012 - 05.2015
- Led full-cycle inventory audits and reconciliations in partnership with finance and supply chain teams
- Administered internal systems for automated stock transfers and IT-based tracking solutions
- Conducted ROI analyses and project plan execution for client-specific logistics accounts
- Interfaced with Apple account stakeholders to deliver progress updates, integrate feedback, and drive continuous improvement
Education
Associate of Science - Criminal Justice
Volunteer State Community College
Gallatin, TN05-2027
Skills
- AR aging reports
- Invoice processing
- Accounting software proficiency
- Financial reporting
- Compliance monitoring
- Compliance management
- Risk assessment
- Operations management
- Project management
- Dispute resolution
- Time management
- Client communication
Timeline
Accounts Receivable Specialist
PageOne Legal
09.2025 - Current
General Manager
Chandler, Campbell and Dashcle
09.2025 - Current
Client Relations Manager
Sirrom and Asscoicates
01.2021 - 09.2025
Plant Operations Supervisor Contract
DHL Supply Chain Henkel
01.2020 - 01.2021
Inventory Coordinator Supervisor
Conn's HomePlus Distribution Center
05.2015 - 01.2020
Inventory Control Supervisor
GEODIS Apple
01.2012 - 05.2015
Associate of Science - Criminal Justice
Volunteer State Community College