Osvaldo Rojas

• I am a contractor for a small business that buys and sells used phones
• I get called in once a week once the store has inventory build up for me to repair it's mostly iPhones
• I Also order inventory for them based on which iPhone model gets repaired the most

Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products

Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.

Provide excellent customer service to ensure a positive in-store experience.

Input customer sales information into Dyson system to properly process orders.

Submit daily/weekly reports of products and customers serviced and other reporting as necessary

Properly manage parts usage and inventory as required and/or directed

Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Customer Service Team in escalated repair instances

• Removed damaged components, assessed faults and repaired or replaced with new parts.
• Checked cell phones for signs of fraud and compatibility with refurbishment.
• Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
• Completed diagnostics using MacBook for iPhone repairs and Outbound Quality control for Samsung devices

• Hard-working professional with proven multitasking, teamwork, and research skills
• Aiming to leverage my abilities
• Hard working and reliable, Tutor new and existing employees to increase their performance to meet or exceed production and quality output
• Direct daily activities of the departments employees to complete daily workload and other tasks
• Build and maintain an environment grounded in trust and fairness
• Audit new and existing employees to assure training is completed accurately and all employees are following the work instructions provided
• Monitor the production area and move manpower as needed throughout all areas of the department in order to meet or exceed daily productivity requirements.
• Insure that replenish enmeshment is caught up and pick line is never behind

• Ensure that all orders are printed and ready to go
• Input every returns in the Same Day delivery database
• According to category, city and store
• Print out IBL and match every phone SKU to the location on the IBL
• Communicate with the lead and or supervisor and relay relevant information to the team
• Ensure that the day runs smoothly and correctly during the shift
• Do spot audit on outbound shipments for accuracy before shipping out
• Label every new SKU prior to picking
• Transfer returns product once they are inputted in the database and they are put on hand in the SDD warehouse and transfer to material handling or RI/VAS depending on shape of the box that holds the product
• Do research on SKUs that are having issues via DAX