Otis Rager
Chattanooga
Summary
Detail-oriented professional with expertise in inventory management and data analysis. Committed to evaluating and improving fulfillment procedures, ensuring compliance, and driving operational excellence across teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
Franklin
12.2023 - Current
- Managed inventory levels to ensure product availability and organization.
- Operated fulfillment systems to process orders efficiently and accurately.
- Collaborated with team members to meet daily operational targets.
- Assisted in training new staff on fulfillment procedures and safety protocols.
- Maintained cleanliness and organization of the fulfillment area for safety compliance.
- Communicated with logistics teams to coordinate timely product shipments.
- Conducted regular quality checks on packaged items before dispatching orders.
- Resolved customer inquiries regarding order status and delivery timelines.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Resolved complex customer issues related to order status or shipment tracking information.
- Created reports on order fulfillment performance metrics such as accuracy, turnaround time, and cost savings achieved.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Provided technical support when needed during peak periods of high volume activity.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
- Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
- Monitored warehouse operations and ensured compliance with safety regulations.
- Utilized data analysis tools to identify opportunities for improving operational efficiency.
- Established quality control systems to ensure that orders are accurately filled prior to shipment.
- Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
- Processed returns efficiently in accordance with company policies and procedures.
- Analyzed customer data to determine the most efficient shipping solutions.
- Ensured compliance with company policies and safety regulations at all times.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Used handheld scanners to key in data for packages.
- Labeled boxes and placed in outbound collection areas.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Trained new employees regarding warehouse procedures and standards.
- Tracked inventories and input equipment counts into warehouse databases.
Sonic Crew Member
Sonics Drive In
Franklin
04.2021 - 10.2023
- Delivered exceptional customer service in fast-paced drive-in environment.
- Prepared and cooked food items according to standard recipes and procedures.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during peak hours.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
Independence High School
Thompson's Station, TN05-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Order fulfillment
- Time management
- Data analysis
Certification
Bloomberg Market Concepts Certification
Timeline
Fulfillment Expert
Target
12.2023 - Current
Sonic Crew Member
Sonics Drive In
04.2021 - 10.2023
High School Diploma -
Independence High School