Ouida Rand
Memphis
Summary
Dynamic salon owner with a proven track record at Jolie Hair Studio, excelling in social media marketing and customer relationship management. Successfully implemented quality control measures, enhancing service delivery and customer satisfaction. Adept at financial management and conflict resolution, driving operational efficiency and fostering lasting client relationships.
Overview
35
35
years of professional experience
Work History
Salon Owner/Operator
Jolie Hair Studio
Memphis
12.1996 - Current
- Promoted special offers through social media platforms to attract new customers.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Delegated work to staff, setting priorities and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Performed administrative duties such as filing paperwork and responding to emails.
- Ordered supplies and equipment needed for daily operations.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Organized and scheduled appointments for clients using software systems.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Flight Operations Coordinator
FedEx
Memphis
03.2000 - 08.2012
- Prepared documents such as FAA forms, weather advisories, and other paperwork required for each mission.
- Created schedules for pilot training sessions and organized associated materials.
- Tracked inventory of supplies used by pilots and crew members on board aircrafts.
- Maintained maps, aeronautical charts and aeronautical published files.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Provided technical support to staff members related to flight operations systems and processes.
- Resolved any customer service issues that arose before or during a flight.
- Assisted in the preparation of daily flight briefings for pilots and crew members.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Coordinated with air traffic control to schedule take-off and landing times.
- Maintained records of all flights, including passenger manifests and cargo weight logs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Flight Records Assistant
Fedex
Memphis
06.1995 - 03.2000
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Organized Records Of flight data
- Updated Flight schedules
- Maintenance Logs
- Crew Time Records
- Conducted regular audits of records to ensure compliance with legal and company standards.
- Retrieved documents and files from records rooms and online databases.
Customer Service Agent
FedEx
Atlanta
03.1990 - 06.1995
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed high-volume of inbound and outbound customer calls.
- Answered incoming calls promptly and professionally within company standards.
Education
BBA - Business Management
Lemoyne Owen College
Memphis, TN05-1991
Skills
- Social media marketing
- Quality control
- Financial management
- Customer relationship management
- Appointment scheduling
- Inventory management
- Time management
- Conflict resolution
- Customer service
- Excellent communication
- Time management abilities
Timeline
Flight Operations Coordinator
FedEx
03.2000 - 08.2012
Salon Owner/Operator
Jolie Hair Studio
12.1996 - Current
Flight Records Assistant
Fedex
06.1995 - 03.2000
Customer Service Agent
FedEx
03.1990 - 06.1995
BBA - Business Management
Lemoyne Owen College
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