Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Certification
Timeline
Generic

Oussama Mlaouhia

09 Temple St.,Carthage, Tunisia

Summary

Banking professional with 8 years of experience at Zitouna Bank, specializing in client advisory and portfolio management. Proven ability to deliver customized financial solutions, including loans and insurance, to meet varied client requirements. Strong expertise in financial analysis, risk assessment, and adherence to KYC and regulatory standards. Committed to fostering long-term client relationships and contributing to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Advisor

Zitouna Bank
Rades Branch
01.2024 - Current
  • Identified clients’ financial needs and recommended tailored solutions.
  • Built and maintained customer loyalty through personalized, high-quality service.
  • Promoted and sold banking products and services (accounts, loans, savings, cards, insurance, etc.).
  • Proposed financing solutions for individuals (personal and home loans) and businesses (working capital loans, leasing, etc.).
  • Provided tailored financing solutions through Islamic finance products (Murabaha, Ijara, Musharaka, etc.), ensuring compliance with Sharia principles.
  • Analyzed clients’ financial situations (balance sheets, income statements, income, debt levels, etc.).
  • Prepared and monitored credit files, ensuring compliance with regulatory and internal standards.
  • Updated client information in accordance with KYC and AML/CFT regulations.
  • Handled customer complaints and contributed to continuous service improvement.
  • Participated in prospecting activities to attract new individual and business clients.
  • Managed trade finance operations, including Letters of Credit (LC) and Documentary Collections (CAD, D/A), ensuring compliance with international banking standards.

Bank Teller Supervisor

Zitouna Bank
Rades Branch
10.2019 - 01.2024
  • Supervised and trained bank tellers on customer service best practices.
  • Managed daily cash operations and ensured compliance with banking policies.
  • Assisted customers with account inquiries and transaction processing efficiently.
  • Resolved customer complaints and escalated issues to appropriate departments.
  • Conducted regular audits of teller activities to ensure accuracy of transactions.

Bank Teller

Zitouna Bank
Rades Branch
03.2017 - 10.2019
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and service requests.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Maintained cash drawer accuracy and balanced daily transactions.
  • Handled customer complaints with professionalism and care.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Education

High School Diploma -

Slimen Ben Slimen High School
Zaghouan
06-2013

Skills

  • Financial analysis
  • Risk assessment
  • KYC procedures
  • Customer relationship management
  • Loan origination
  • Effective communication
  • Time management
  • Adaptability skills

Languages

Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1

Affiliations

  • Music production - as a creative hobby, developing skills in sound editing and digital tools.
  • Cinema – Passionate about film and storytelling, exploring different genres and cinematography.
  • Sports – Regular practice of football and running, fostering teamwork, discipline, and perseverance.

Certification

  • Certificate of Learning Path Completion – Anti-Money Laundering & Counter-Terrorism Financing (RCG), Zitouna Bank, Aug 2024.

Timeline

Customer Advisor

Zitouna Bank
01.2024 - Current

Bank Teller Supervisor

Zitouna Bank
10.2019 - 01.2024

Bank Teller

Zitouna Bank
03.2017 - 10.2019

High School Diploma -

Slimen Ben Slimen High School

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Oussama Mlaouhia